Overall a lovely stay and so close to Kew gardens, 5-10 min walk away also tesco etc just down the road

Liked: Check in staff very good, nice bar and outdoor garden
Disliked: Breakfast staff very poor, very slow service, waited 40 mins and had to ask twice where the breakfast was. people who came down after us were checking out by the time we came out of breakfast!!No milk in room for the hot drinks. Parking a nightmare nearby if you arrive before midday as it is permit holders only on nearly all roads nearby

Issues to sort out.

Liked: Boutique hotel. So if, say, your flight is delayed a couple hours and you miss the 10:30 check in time there will be nobody at the desk and maybe you will have to sit on the benches outside all night until the cleaning staff lets you in. What happened to me. They made no effort to call my phone, no email proposing an alternate arrangement just a locked door.
Disliked: That it's called a hotel when really it's a boutique guest house.

Pleasant

Exceptional

Good location for the National...

Liked: Good location, lovely staff, nice room, well-equipped, wifi worked well
Disliked: It's noisy - old-fashioned (but picturesque) sash windows do nothing to keep out road noise or aircraft noise. It would have bene useful to have bene warned that men were likely to be climbing up the scaffolding early morning!

Nice location and excellent staff,...

Liked: The staff were very helpful and accommodating.
Disliked: The ceiling had a lot of noise coming through of people walking back and forth early in the morning, worse than any hotel we’ve ever stayed at.

Nice location terrible room.

Liked: The location is wonderful. But description is not right. There was no view of the courtyard and no a/c. It was incredibly hot in our room and the window would not completely open. It was so uncomfortable. We’re we’re told that some rooms have ac but not ours. The staff was nice and kind but never offered to move us. They stuck us on the 3rd floor and it was like and oven up there. Spent all the time we could in the pub where it was cool.
Disliked: No ac steep stairs.

Very disappointing. Not the best...

Liked: Breakfast was good though slow service with one waitress! She was lovely but overwhelmed.Nowhere to leave luggage apart from on the stairs which left us feeling insecure about it.
Disliked: Poor room. Tired. marks on wall. No headboard ;there were marks where they had been.The side entrance hall ceiling had obviously had had a flood and had not been repaired.It worried us that alarms might not be fully working.Nobody on the desk when we arrived (if you can call it thus!). Bar staff from the pub (because that is what it is not a hotel) told us they were on their break!Very noisy ;right under flight path to Heathrow. A plane every 10 minutes

Wonderful and friendly staff, lovely...

Liked: The staff were instantly welcoming and friendly and helpful throughout. Comfortable beds with a big room and everything we needed. Lovely area with great transport links. We came during a heatwave and although there was a fan we were still very warm, so someone very kindly brought in an extra fan and we were then very comfortable. Many thanks for a great visit
Disliked: Nothing - everything was wonderful for us

The hotel suited our requirements...

Liked: Breakfast was good with plenty of choice.
Disliked: The room decor was a little tired looking & needed refreshing. The bathroom window was stuck, so unable to ventilate.