Kelly Inn and Suites Mitchell Guest Reviews
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|2.3 miles from Mitchell centre|
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Carol Wed, 25 March 2020
Liked: It was conveniently located right off the highway but there was no traffic noise. They allowed dogs and had rooms with doors that led directly outside. Beds were comfortable.
Disliked: We were told we did not book a room on the first floor, yet there was no mention on Booking.com about which floor we booked. We were charged another $25 to be on the ground floor even though the hotel had only one other guest that night. Seemed petty. Card reader on the door to outside did not work and we had to use hallway door to take the dogs in and out anyway. The door from the hallway to the parking lot was not locked even though there was a card reader. For the original room we booked (not ground floor) we selected the option for included breakfast for $10 more per night. When we rebooked for the ground floor room upon arrival and were told breakfast was going to be a grab and go bag we asked that the breakfast charge be removed but were told that wasn't possible. Overall, while the facilities were fine, we thought the customer service was awful.
Rose Mon, 23 March 2020
Liked: I think they need to update and get new mattresses. Otherwise it was nice and quiet and met our needs.
Disliked: Mattresses they need to be changed
Sharon Sat, 21 March 2020
Liked: Very comfortable, wonderful white linens
Disliked: Some mold by bathtub.
Jef Sat, 21 March 2020
Jennifer Wed, 18 March 2020
Mike Sun, 15 March 2020
Kathryn Sat, 14 March 2020
Liked: The bed was very comfortable and the staff was super nice
Anonymous Fri, 13 March 2020
Anonymous Wed, 11 March 2020
Stephen Mon, 9 March 2020
We had great service, accomadations...
Liked: the breakfast was hot, ready ahead of time, had really good options and plenty of room to sit and enjoy. The location of the Hotel, just off the Interstate was really important to us since we were on our way home first thing in the morning. Staff was polite and prompt.
It was a great visit!We