We just spent the night in Kansas City and left the next morning. We did have breakfast at the restaurant in the hotel and it was really good.

Liked: I loved the elevators. You just put the floor your room is on in a pad outside the elevator and it tells you what elevator door to get on. You don't even feel like you're on an elevator.
Disliked: No, there was nothing bad about the Kansas City Marriott Downtown.

Location was great for the events we were attending and staff were very helpful and knowledgeable. Room was very clean and the bed was very comfortable.

Disliked: Yes. Restaurant, the Metropolitan, and there was no hot tub.

The rooms were tiny! And where are those awesome bathrobes? For $300 a night I at least wanted to take a late night dip in the pool. But it closed at 10. Dumb. $13 for self parking is terrible - it should have been free.

Disliked: Small rooms; no bathrobes; parking is too expensive.

Was not impressed with the hotel in general. Was not informed of extra charges for internet service and self parking. I have stayed at numerous hotels in the KC area, this was the worst due to the impersonal service and extra fees. I won't be back to this hotel, I just expect more.

Liked: Close to power & light district
Disliked: Very impersonal large hotel, if you want to be treated like a number, not a guest, this is the hotel for you!!!

Exceptional

Amazing

Liked: It reminded me of the hotel in Home Alone. Very elegant. Staff was wonderful, food was wonderful. All over fantastic stay!
Disliked: The pool was extremely cold. Kids were bummed

Exceptional

Exceptional

Disliked: The pool had set hours

Passable

Liked: the Valet Service attendant was the best representative of what customer service should be in the frontline! She is truly amazing asset to you�re company.

Superb

Nice stay

Liked: The location was perfect for the places we were visiting in Kansas City. Due to Covid, there was no housecleaning. There seemed to be only one person manning the desk who handled everything from concierge questions to getting us towels. Given the current times, they did a very good job with everything.

Exceptional