We just spent the night in Kansas City and left the next morning. We did have breakfast at the restaurant in the hotel and it was really good.

Liked: I loved the elevators. You just put the floor your room is on in a pad outside the elevator and it tells you what elevator door to get on. You don't even feel like you're on an elevator.
Disliked: No, there was nothing bad about the Kansas City Marriott Downtown.

Location was great for the events we were attending and staff were very helpful and knowledgeable. Room was very clean and the bed was very comfortable.

Disliked: Yes. Restaurant, the Metropolitan, and there was no hot tub.

The rooms were tiny! And where are those awesome bathrobes? For $300 a night I at least wanted to take a late night dip in the pool. But it closed at 10. Dumb. $13 for self parking is terrible - it should have been free.

Disliked: Small rooms; no bathrobes; parking is too expensive.

Was not impressed with the hotel in general. Was not informed of extra charges for internet service and self parking. I have stayed at numerous hotels in the KC area, this was the worst due to the impersonal service and extra fees. I won't be back to this hotel, I just expect more.

Liked: Close to power & light district
Disliked: Very impersonal large hotel, if you want to be treated like a number, not a guest, this is the hotel for you!!!

Liked: the Valet Service attendant was the best representative of what customer service should be in the frontline! She is truly amazing asset to you�re company.

Superb

Nice stay

Liked: The location was perfect for the places we were visiting in Kansas City. Due to Covid, there was no housecleaning. There seemed to be only one person manning the desk who handled everything from concierge questions to getting us towels. Given the current times, they did a very good job with everything.

Exceptional

Liked: I absolutely love the staff at the courtyard Marriott off tiffany springs parkway in kcmo. They are all really friendly.and helpful.
Disliked: I don't like how there isnt a breakfast available in the mornings and the food down at the little store in the lobby is WAY OVERPRICED! but other than that I love it here

It was great but, wipe...

Liked: It's downtown, no parking! You have to pay! Parking is high!

Good

Liked: The location and the room itself
Disliked: The staff in was horrible for a 4 star hotel one person at checkin took 30 minutes . One person at checkout i didnt have time to wait to checkout. One bartender for the whole bar ,he was good but in no way could handle the crowd. Made for a bad experience

Exceptional

Liked: Very clean, nice rooms! Loved we were able to use the underground walk system!