Good

Superb

Never again

Liked: There was no breakfast and you had to pay to park
Disliked: I paid for two queen beds I got full size the beds were hard. The air was not working so the room was hot the ice machines on every level did not work and the pool went to 3 feet that?s not a pool

Disappointing

Very poor

Liked: Location was good
Disliked: No restaurant's open

Nice hotel, great location for...

Liked: Nice location close to Mayo Clinic, nice pool, friendly staff!
Disliked: Parking garage on site didn?t hold many cars.

Not impressed.

Liked: It was close to the events we were attending at the civic center
Disliked: Upon arrival I was informed that we did not have a reservation. We did, I made the reservation 8 months early, and Booking.com confirmed that we did have a reservation with myself and the hotel front desk. After waiting for 2 hours for them to figure nothing out, I talked more to the front desk people. They had checked someone into my room, with my name, my address, phone number, etc, but it wasn?t me. There was an event in town so there were no rooms anywhere else close to where we needed to be. Finally after talking to a manager a room was ?found? that we could stay in. No apologies were made for the confusion, no follow up that the person who was checked into my original room was found and my information was removed from their room. Nothing. It seemed as though this manager went out of her way to put any blame on them and kept turning it back onto me. Upon checkout I was handed a copy of my bill for our stay, only to be surprised again that the charge went through on my card for more then the total was on my bill.

Good

Disliked: The parking areas are small and were always full so we had to park at the Graham Parking Ramp which was okay I guess. The mini fridge did not seem to get very cold and there were no adjustment switch on it. Otherwise, centrally located for our needs. Room was clean & stocked with necessities. Staff was friendly & helpful.

Passable

Disliked: the parking garage is very tight and hard to get in and out of.