Kaanapali Ocean Inn Guest Reviews
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4.0 miles from Lahaina centre |
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Morgan Mon, 1 April 2024
My review of booking. Com...
Disliked: The property has been closed for 7 months!Booking needs to follow up better on their bookings and not be so greedy!
Melinda Tue, 30 January 2024
Bad
Disliked: Our family booking was canceled by the hotel without any communication from the hotel or Bookings.com. We didn’t know until we arrived. No refund or apology given.
Jeremiah Wed, 13 September 2023
Loved it
Liked: Beautiful
Disliked: Mosey staff
Jeremiah Wed, 13 September 2023
Loved it
Liked: Beautiful
Disliked: Mosey staff
Kazumi Mon, 28 August 2023
There were nice stores inside the resort.
Liked: Beach was right there and very beautiful sandy beach. These factors make you swim in the AM and PM. Also they give you a towel for the beach.
Disliked: I wish the room could be cleaned a little bit better. I saw hair here and there in the bathroom. A water mark behind the faucet of the bathroom sink. My eyes tended to focus on that while I was brushing my teeth. Also, the seat cover of the room chair got stains: made me a little hesitant to sit on there.
Kazumi Mon, 28 August 2023
There were nice stores inside...
Liked: Beach was right there and very beautiful sandy beach. These factors make you swim in the AM and PM. Also they give you a towel for the beach.
Disliked: I wish the room could be cleaned a little bit better. I saw hair here and there in the bathroom. A water mark behind the faucet of the bathroom sink. My eyes tended to focus on that while I was brushing my teeth. Also, the seat cover of the room chair got stains: made me a little hesitant to sit on there.
Antonio Sun, 27 August 2023
Crappy hotel. Spend your money elsewhere
Liked: The view
Disliked: The only light in the room was a lamp which made the room really dark. The door that divided our room from another room was closed using a 1x2 piece of wood. The bathroom was supper small and the shower head was broken. If you touched the shower head the whole thing came off. The fridge did not have any racks which made it useless. There is no clear indication of how to get to the beach and you may end up in the wrong pool.
Antonio Sun, 27 August 2023
Crappy hotel. Spend your money...
Liked: The view
Disliked: The only light in the room was a lamp which made the room really dark. The door that divided our room from another room was closed using a 1x2 piece of wood. The bathroom was supper small and the shower head was broken. If you touched the shower head the whole thing came off. The fridge did not have any racks which made it useless. There is no clear indication of how to get to the beach and you may end up in the wrong pool.
Rhiannon Mon, 14 August 2023
Wonderful stay
Liked: We were at this resort during the Maui Wildfire and the staff was absolutely amazing with the guests. They handled everything and everyone as best as they could with the little information and power/electricity they had. The main hotel ran on a backup generator and they were able to still provide food to guests and power in the lobby to charge your phones. I would highly recommend to anyone to stay here.
Disliked: N/a
Mona Mon, 14 August 2023
I was in the FIRE at Maui. I had nowhere to go. My husband from the mainland booked a room on book
Liked: I was in the FIRE at Maui. I had nowhere to go. My husband from the mainland booked a room on booking.com because website said rooms are available. When I got to hotel they would not let me check in. No power , electric, no cell phones. I have been trying over and over again to get Booking.com to refund and its always a "no" for this reason or another reason. Enough is enough! REFUND my money!!
Disliked: I was in the FIRE at Maui. I had nowhere to go. My husband from the mainland booked a room on booking.com because website said rooms are available. When I got to hotel they would not let me check in. No power , electric, no cell phones. I have been trying over and over again to get Booking.com to refund and its always a "no" for this reason or another reason. Enough is enough! REFUND my money!!