Exceptional

Beautiful facility but....

Liked: The pool was awesome. The beds super comfortable. The service by the pool was phenomenal!
Disliked: The wait time for any restaurant with super long and it was super hard to feed our children, The one night we did go to a restaurant we didn't get let in until 10:00 p.m. both of my children fell asleep before dinner was over and they made a sit in the hotel lobby when there was multiple tables available at whisper Creek. They wouldn't give us a WI fi password even though it says in our booking that it was included in our booking free Wi-Fi every Room that we purchased. We had to request for Room to be cleaned a new towels because nobody was coming by to clean it. The hallways had trays of food sitting from morning until night because they weren't being picked up fast enough from Room service. For the amount of money that we spent on the Room there should have been a little more things included drinks alone were $20 a person when we were by the pool.

Superb

Superb

Exceptional

Bad

I will not stay there...

Disliked: The hotel needed renovations in the rooms and hallways badly. Rooms were not that big especially for 4 people. A lot further away from attractions. Self parking was far from the entrance and gates didn?t work 1/2 the time with keycard like they were suppose too!

Superb

Good

Liked: Nice pools. Lakeside and walking area along the lake.
Disliked: Was at a loss that the room was not cleaned. 3 times called with a request for cleaning + approached the reception. As a result, the room has not been cleared. They promised to clean it up 3 times and didn?t clean it up. Conclusion: the staff is lying to the face. There are NO bathrobes, slippers, dental kit in the room. For a 5 star hotel, I think this is not acceptable.