JW Marriott Minneapolis Mall Of America

Upscale nice!

Liked: Connected to MOA! Very good restaurant!
Disliked: All good!

Can't beat the location if...

Liked: The hotel staff were friendly and very accommodating. The hotel and our room was clean and I was surprised that they still do daily housekeeping which I appreciate given the price point of the hotel.
Disliked: I know the reason why but I don't like the fact that there isn't a coffee machine in the room. At this point in our Country, these should just be standard and at other higher end hotels I've stayed at they've been present in the room.

Easy access to shopping, but...

Liked: Connection right to the mall.
Disliked: For the price I would have expected some better amenities, breakfast, rooms to be a bit larger. Over priced just because it’s connected to the mall for ease of shopping and staying all in one.

Our stay was fine, it...

Liked: We stayed in the 6th floor and our view was if a parking lot and ikea. We didn't have breakfest at the hotel.
Disliked: The price if the hotel per night, I was never able.to connect to the supposed free internet after signing up for membership bonus program. I have attempted several.times to get it set up and dont get emails requesting password reset or anyt.other help.

Great facility!!!!

Liked: Location

Great location, terrible staff! For...

Liked: Location was great, being directly connected to the mall.
Disliked: After driving 14 hours from Texas I pull into the valet area, was asked if I needed help with my bags. I said, yes! And then was told, well the guy who does bags is on break and we legally can’t touch them. I said, do you have a luggage cart I can use, I walked inside and found one loaded my own bags do my room. Funny thing is I checked out a day early, and the same 2 people were at valet, and asked if I needed help with my bags, and I said… Let me guess you legally can’t touch them because your co worker is on break. He said, no we’ll load up your car. Also, when I tried to get ice for my room, I had to go to the gym on the second floor, where I found just a stand up cooler with ice in it. No ice machine. I was told it was this or go to the restaurant on the first floor and they will get me ice.

Enjoyed the stay

Liked: Parking
Disliked: None

Convenient and fun getaway

Liked: The location close to the mall was great. We had breakfast at the restaurant downstairs and it was wonderful.

For the purpose but the...

Liked: Close to central locationsConvenientBig rooms
Disliked: Stayed there for 2 weeks. Asked late check out (4 pm) on the last day due to late international flight and got declined, since they only reserve this benefit to senior club members. Very disappointing after 2 weeks! Of stay.Also - the rooms are not cleaned that well.