JW Marriott Houston Downtown Guest Reviews
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|0.3 miles from Houston centre|
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Breocia R, Austin Wed, 20 April 2016
Even though I didn't get the room I requested, the room I was put in was still amazing. Everyone was very nice here - one of the staff members even made it a point to make sure my friends and I knew they were serving free champagne at the front desk. I had a great experience here and would definitely come back here. The only thing I didn't really like was having to pay for parking every time you leave the garage. Online it says parking is only $36 a day, that wasn't the case at all. That was the biggest issue.
Liked: Everyone was very friendly.
Disliked: I requested a smoking room online but was put in a smoking room; paying for parking.
Kiwanna Tue, 28 July 2020
Great night sleep after a...
Liked: The staff was wonderful and the room was extremely quiet and cleaned! Highly recommend we will be back!
Allison Mon, 27 July 2020
Probably won?t be back
Liked: The location was nice. The staff were lacking in attention and response to requests. I had to make follow up phone calls for food menus and other requests.
Disliked: Service could have been better
Jason Sun, 26 July 2020
Stay at the JW Marriott
Liked: The entrance is contemporary, elegant and welcoming. The rooms are phenomenal and everything about the hotel is top notch!The staff is extremely helpful and friendly. We had a tiny issue and they took care of it and treated us like family. They could have easily just not cared about the minor issue but they treated it like a top priority. They made us feel like we were their only guests!
Kayla Fri, 24 July 2020
Amber Fri, 24 July 2020
Ingrid Wed, 22 July 2020
Very nice !
Dejuan Mon, 20 July 2020
Liked: When you come in they treat you like royalty and make you feel like you are at home .
Disliked: Nothing wrong with the property it?s very much fun .
Leonardo Sat, 18 July 2020
The place was beautiful but...
Liked: It was a very pretty room
Disliked: The bathrooms were dirty when we got there, there were no trash bags, and the fan was making a weird noise all night, it was a very unpleasant experience for the money and also for our first night together after being married.
David Thu, 16 July 2020
Verified Hotel Guest Tue, 14 July 2020
Liked: What stuck out to me more than anything is the level of customer service. Everyone was attentive and nice.
Disliked: I was disappointed that the room was really small and did not have a tub for me to relax. I had seen photos of nicer, yet comparable rooms and they had bathtubs. My significant other requested a larger room and he was told there wasnÃ¢â?¬â?¢t one availab