Even though I didn't get the room I requested, the room I was put in was still amazing. Everyone was very nice here - one of the staff members even made it a point to make sure my friends and I knew they were serving free champagne at the front desk. I had a great experience here and would definitely come back here. The only thing I didn't really like was having to pay for parking every time you leave the garage. Online it says parking is only $36 a day, that wasn't the case at all. That was the biggest issue.

Liked: Everyone was very friendly.
Disliked: I requested a smoking room online but was put in a smoking room; paying for parking.

Good

Liked: The hotel itself was clean and quiet. The staff was nice and we were able to use the shuttle service one day.
Disliked: I think I was expecting more based on the five star rating and the glowing reviews. There were a lot of homeless on the street just down from the hotel, which the hotel can't control.

Liked: Very classy

Superb

Okay

Disliked: Bed linen not changed for six days . Excessive charges in the dining room . Service charge of 40 dollars added to one meal . Taxes not included in price of meal shown . Service very slow in dining room , had to wait forever for food . Air con too cold in dining room . Had to go outside to book a taxi and felt quite harrassed by men outside offering services .

Liked: Great personal shuttles (Porsche & Tesla) to convention center. Wonderful lounge/business center. Nice selection of quality food (buffet) in restaurant & lounge. Nice time, will use spa.

Fabulous

Liked: There entire room. Especially that tub!
Disliked: Nothing

Good

Liked: Location