JW Marriott Houston Downtown Guest Reviews
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|0.3 miles from Houston centre|
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Breocia R, Austin Wed, 20 April 2016
Even though I didn't get the room I requested, the room I was put in was still amazing. Everyone was very nice here - one of the staff members even made it a point to make sure my friends and I knew they were serving free champagne at the front desk. I had a great experience here and would definitely come back here. The only thing I didn't really like was having to pay for parking every time you leave the garage. Online it says parking is only $36 a day, that wasn't the case at all. That was the biggest issue.
Liked: Everyone was very friendly.
Disliked: I requested a smoking room online but was put in a smoking room; paying for parking.
Peter Tue, 14 January 2020
Elexia Thu, 9 January 2020
Liked: The customer service and stay was very pleasant
Anonymous Mon, 6 January 2020
Verified Hotel Guest Fri, 3 January 2020
Disliked: Booked King Bed, upon check in said there were no king beds available. Tv did not work in room.
Andrew Thu, 2 January 2020
Liked the room, disliked the...
Liked: Room was excellent, staff was very nice
Disliked: No pool, no hot tub, very very significant number of homeless and sketchy people in the neighborhood directly outside
Danann Sat, 21 December 2019
Lasal Sat, 21 December 2019
Terry Wed, 27 November 2019
Fatema Sun, 24 November 2019
Liked: One of the best 5 star hotels I?ve stayed at with excellent location and facilities.. very friendly staff.. thanks a lot to Austin who made our stay much more comfortable and enjoyable.
Aaron Thu, 21 November 2019
The new Mr. & Mrs.
Liked: The the cleanness of the room.
Disliked: It was my Honeymoon and payment arrangement had been prearranged with a card and paper work on file for incidentals and for all charges to go to card on file. Confirmation was provided the information was updated, however; I had to use my card for incidentals at check in. It made the check in and check out process difficult. The process to make it a smooth check in for the bride and groom was a failure and do not understand why!!!