Even though I didn't get the room I requested, the room I was put in was still amazing. Everyone was very nice here - one of the staff members even made it a point to make sure my friends and I knew they were serving free champagne at the front desk. I had a great experience here and would definitely come back here. The only thing I didn't really like was having to pay for parking every time you leave the garage. Online it says parking is only $36 a day, that wasn't the case at all. That was the biggest issue.

Liked: Everyone was very friendly.
Disliked: I requested a smoking room online but was put in a smoking room; paying for parking.

Was okay

Liked: The complimentary shuttle within 5 miles
Disliked: Getting charged $23 for a can of soda that I didn?t have abs the charge still hasn?t been refunded. The lack of knowledge on the staff regarding charges versus hold.

Very good

Nice hotel, would stay again.

Liked: I heard no noise from my room even though there was a sports team there and a prom going on downstairs. The staff was very responsive and friendly.
Disliked: I requested my car during checkout and it took 45 minutes for me to get it because apparently they never actually received the request.

Exceptional

I?d rate it a 4...

Liked: *The Positive*We had a decent room that had a more open floor plan, the shower and toilet were in a water closet, and a big comfortable tub and the sink were in the open floor plan area. It was a neat and very romantic setting with the tub a set away from the bed. The bed was comfortable, I wish there would?ve been more pillows. Plus we received the ?free? breakfast and it was actually pretty great for free! They had anything you could really want for breakfast items minus pancakes, waffles and french toast, but they did have a very extensive room service breakfast that had really anything you could imagine. I especially loved the coffee machine they have.
Disliked: *The Negative* the price was OUTRAGEOUS and I bought off booking.com. Now I understand downtown Houston on a Saturday, but this was not a $360 room. When we checked in the host said ?oh we?ll upgrade you to the 19th floor, it?s a bigger nicer room!?, now that was a joke! Not intended, it was actually the smaller room I booked! By the time I realized we were already at dinner and it was what it was. The bar is only open until 11pm! Now, in a busy bar area in DT Houston, you?d think they?d stay open a tad later than 11pm. We did get the at 10:50, and we had a drink, and also bought 2 bottles of champagne for the room. That was nice we could buy wine or champagne through the bar. Just make sure you get there before 10:50pm.

Passable

Exceptional

Just a mediocre hotel experience.

Liked: The food was great and the room was nice.
Disliked: Even thought the room was nice- the amenities inside the room were subpar. None of the wifi services were working. Could not use the YouTube or Netflix applications. The IPad to order valet and room service also was not working. So every time I needed something I had to call and wait for someone to answers which was inconvenient.Typically when I stay at a hotel they update the tv with your name- my tv had someone elses name on it for the entirety of my stay. Every time I spoke to the front desk regarding the wifi issue they said that they were aware but wasn?t much they can do. I pretty much paid $500 a night for a pretty dull experience.

Overall a great hotel

Liked: Excellent food. Hotel was very clean and the staff were friendly.
Disliked: Had to wait for the car and the valet section was really narrow.