Even though I didn't get the room I requested, the room I was put in was still amazing. Everyone was very nice here - one of the staff members even made it a point to make sure my friends and I knew they were serving free champagne at the front desk. I had a great experience here and would definitely come back here. The only thing I didn't really like was having to pay for parking every time you leave the garage. Online it says parking is only $36 a day, that wasn't the case at all. That was the biggest issue.

Liked: Everyone was very friendly.
Disliked: I requested a smoking room online but was put in a smoking room; paying for parking.

Good

Great hotel!

Liked: Cupcakes when we entered, complimentary macaroons in the room, iPad in the room to control all services. Room was very clean and comfortable.
Disliked: There wasn't much that we didn't like!

Disliked: I called the day before to ask for an upgrade. The representative was very nice and said that it would likely be complimentary, but if demand was high, the upgrade would cost $100. When we arrived, we were eventually put into a small room on a low floor

Liked: It's overall a very nice hotel. I have stayed here several times and always had a good experience. The staff at all levels have always been friendly, accommodating and helpful. The restaurant and room service food is definitely above average.
Disliked: Parking is tough by valet staff is great.

Exceptional

I had a great stay

Liked: Great Customer Service
Disliked: Room a little small

Oh really

Liked: N/a
Disliked: N/a

Very over rated.. very... SO...

Liked: The access to all the surrounding stores. The surrounding area
Disliked: It's built up more then it really is.

Exceptional

Liked: Everyone was so nice and accommodating. The spa was amazing and the rooms are beautiful and love the tubs.