JW Marriott Grand Rapids Guest Reviews
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Felecia, Taylor
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
Kelsey Tue, 19 August 2025
Very poor
Kevin Mon, 18 August 2025
Exceptional
Brian Fri, 8 August 2025
Exceptional
Thomas Sun, 3 August 2025
Exceptional
Isaac Mon, 28 July 2025
Very good
Joel Thu, 24 July 2025
Good
Cristie Mon, 21 July 2025
Superb
Juli Sat, 14 June 2025
Nice room, small for the...
Liked: We liked the space and it was very clean 9
Disliked: So we had three people in our room because we came to town for a concert. There was only two coffees in the room and two cups and too many lights from the microwave tv alarm and etc. I like a dark room when I sleep
Jesus Wed, 11 June 2025
Wish the stay was longer.
Liked: Had an amazing time. Will be staying again. Indoor pool was fantastic.
Disliked: N/A
Samuel Mon, 12 May 2025
Good