JW Marriott Grand Rapids Guest Reviews
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|0.5 miles from Grand Rapids centre|
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Felecia, Taylor Tue, 28 April 2015
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
Janine Fri, 15 March 2019
Anonymous Mon, 11 March 2019
Disliked: It took no less than 10 minutes to get hot water from both the sink and shower. The TV had two volumes, which were basically mute or deafening. The hot tub was not functioning. The sauna smelled much like the penguin house your local zoo.
Karen Sun, 10 March 2019
Liked: Every single staff member I came across was truly kind.
Kristen Sun, 10 March 2019
John Sat, 9 March 2019
Eb Wed, 20 February 2019
Liked: My 4 year old got his own room key and thought it was the greatest.
Anonymous Wed, 20 February 2019
Aj Mon, 18 February 2019
Liked: Corey at Mixology was fantastic! Food was also very good. Concierge lounge had good choices and friendly staff.
Disliked: Bedding was terrible. Beds were way to hard, expected better high end bedding for paying $250+ per night. Did not sleep well at all. Pool area was cold.
Keith Sun, 17 February 2019
Liked: Location, view Room was fantastic
Disliked: Lobby bar staff to busy to serve anyone
Alex Sat, 16 February 2019
Disliked: Best place I have ever stayed in Grand Rapids