JW Marriott Grand Rapids Guest Reviews
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|0.5 miles from Grand Rapids centre|
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Felecia, Taylor Tue, 28 April 2015
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
John Fri, 17 September 2021
Mike Sun, 5 September 2021
Liked: Beautiful lobby and building
Disliked: Windows could?ve been a little cleaner
Daniela Sun, 5 September 2021
Liked: Perfect location, excellent staff.
Joseph Sat, 28 August 2021
Maria Sat, 21 August 2021
Liked: Location was amazing! We had an incredible amount of places to choose from within walking distance.
Disliked: Wish the Spa had been open but understand due to Covid
Jodie Sun, 15 August 2021
Anonymous Fri, 6 August 2021
Anonymous Wed, 4 August 2021
Molly Wed, 4 August 2021
Liked: Staff were all so nice and clearly over worked Friendly and kindRoom and food was so nice
Disliked: Couldn?t ever get a hold of anyone at the hotel when trying to call with questions prior to booking. Could not book a suite or adjoining rooms online. Requested rooms close and revived room on diff floors but stuff corrected that. Called while staying to have some bring sent to room and never happenedWaited in line at front desk for over 10 mins and he couldn?t attend to anyone in line cause he kept answering the phones.
Constantinos Tue, 3 August 2021
Liked: Location and clean