JW Marriott Grand Rapids Guest Reviews
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|0.5 miles from GRAND RAPIDS centre|
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Felecia, Taylor Tue, 28 April 2015
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
Mustakim Sat, 27 May 2023
Amari Tue, 23 May 2023
Gonzalo Mon, 15 May 2023
Michael Thu, 20 April 2023
Johnie Mon, 17 April 2023
Disliked: The sauna could have been cleaned
Sarah Mon, 3 April 2023
this hotel is super nice...
Liked: gorgeous views, great staff , clean
Neerja Mon, 27 March 2023
Alana Mon, 27 March 2023
Chad Thu, 23 March 2023
P Mon, 20 March 2023
Charged for damages I didn’t...
Disliked: In the morning, I started the shower to warm up. I left the bathroom and received a phone call. I was on the phone call for about 15 minutes until water started rushing out from underneath the bathroom door. The shower drain was so plugged that it overflowed. The water damaged some of my wife’s leather luggage. I called the front desk and they sent up a service person. While I waited, I used a clothes hanger to poke holes in the debris just to get the water to go down. And then the Marriott billed me $400 for the “damage“ i’m still at a loss how I am responsible to supervise their plumbing to make sure it works properly. Ruined an otherwise halfway decent experience and birthday weekend. Yay JW! Happy Birthday to me! When I called about the charge, the girl on the phone told me there was nothing she could do about it because the water caused damage to another room. I still can’t understand how I am responsible for a shower that doesn’t drain in a hotel room.