JW Marriott Grand Rapids Guest Reviews
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|0.5 miles from Grand Rapids centre|
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Felecia, Taylor Tue, 28 April 2015
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
Anonymous Sun, 14 July 2019
Liked: The location and views are nice
Disliked: The other guests are rude, the staff is uncaring, the vents rattle and keep you up all night, the walls are ridiculously thin for a hotel that expensive, and who charges for parking after everything else? I?ve stayed here multiple times and I remember when this place cared about the experience of their guests. Not anymore, and I won?t be back.
William Sat, 13 July 2019
David Thu, 11 July 2019
Disliked: We found left over items in our room behind the big chair. Just made us wonder how clean rooms actually are. Toilet paper holder is to easy to hit your elbow on. I have a few bruises.
Sarah Tue, 9 July 2019
Great rooms and staff. Fantastic...
Liked: Rooms are beautiful and the beds are very comfortable. The breakfast is a bit pricey, but the food is fantastic. The staff are all very friendly and helpful. The hotel itself is located within a reasonable walking distance to some good restaurants.
Disliked: I don't have anything negative to say as my stay was wonderful. It is on the pricey side, but that is what you pay for a bit of luxury I guess.
Robert Wed, 26 June 2019
Lauren Sun, 23 June 2019
Fun night out in GR
Liked: Clean, friendly staff and great location to bars and attractions.
Lori Sun, 23 June 2019
Ashley Wed, 19 June 2019
Liked: The JW is a nice hotel and since I was staying to celebrate with my significant other, it was one of the best options for Grand Rapids.
Disliked: We asked the staff to sweep up glass in our bathroom while we were out, but when we returned the glass was still everywhere. Without apology they also removed and lost our personal celebratory champagne glasses. They never returned emails or calls.
Giuseppe Fri, 14 June 2019
Shirley Tue, 11 June 2019
Was in town for a...
Liked: Had Breakfast at Starbucks
Disliked: Hapy hour and snacks were excellent