JW Marriott Edmonton Ice District

Beautiful, elegant and luxurious stay!

Liked: Felt very personable, loved that they put a a little dessert for my kids birthday
Disliked: Crowded elevator after the concert! But that was expected

Good

Somewhat okay

Liked: The room was clean and comfortable.
Disliked: They changed me twice at the front when I paid.

Very good

Superb

Exceptional

Liked: One of the best accessible properties I have ever stayed in. Marriott you are to be congratulated.

Spending $$$$$ doesn’t mean a...

Liked: People tried ardently to fix the unfortunate mistakes that were made: right up to the final bill that charged us nearly $300 more than we should have been. Many people were sorry and worked quickly to rectify, but the bumps made it a rocky stay.
Disliked: There were consistent problems-nothing ran smoothly for us and that was really unfortunate as this was my Mother’s Day gift. I had prepaid for three components to be in our room upon arrival- not one was there. While we went swimming they tried to fix it but set up a different room special offered on their website. I called down again stating exact what I had already paid for. Then it was brought up. As I said, I prepaid but I was charged for it AGAIN at checkout-only noticing after the card was ran. Another bump. At my Mother’s Day meal, additionally, everything took forever to arrive (40 minutes for our drinks!) Then food came late, and one manager said there would be compensation but he came back to tell us our food was on time (no not at all) and he rescinded said compensation! Though they covered our Valet Parking and gave us Marriott points equalling $90 the bumps still remain. A memorable Mother’s Day for the wrong reasons.

Expensive and small

Disliked: Very small room, lots of sharp corners (stubbing toes), very expensive

Passable