JW Marriott Desert Springs Resort & Spa Guest Reviews
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Marnell, Orange, visiting McCallum Theatre
This hotel, spa and resort are absolutely charming. The Christmas decorations were wonderful and every member of the staff we encountered was so pleasant. We hope that Barry Manilow has a Christmas concert at McCallum Theater in December 2018. We will be back at your wonderful resort then!
Liked: Everything.
Disliked: Nothing.
Christopher Thu, 12 June 2025
Exceptional
Liked: The whole experience from the time I got there till the time I left
Nuo Thu, 12 June 2025
Please refund my deposit fee...
Liked: Generally fine
Disliked: I stayed at JW Marriott Palm Springs for just one night, yet I was charged an additional $541 as a deposit for Incidental arrangements , which I did not take any. To date, this amount has not been refunded.I have contacted the hotel multiple times, and every time I’m told that “the accounting department will get back to you.” However, no one has ever followed up, and each response feels like nothing more than a scripted deflection. Frankly, I’m left wondering what exactly the staff are doing — because resolving a simple billing issue should not take weeks of repeated effort from the guest.It’s extremely disappointing that a hotel under the JW Marriott brand would display such poor customer service and accountability. This isn’t just about the money — it’s about trust and basic professionalism.Please take this seriously and refund the amount immediately!!!
James Wed, 21 May 2025
Very good
Tonia Mon, 19 May 2025
Family fun weekend.
Liked: Pretty grounds
Disliked: A bit expensive in restaurants
Sylvia Sat, 10 May 2025
Superb
Daniel Sat, 3 May 2025
Disappointing
Deborah Thu, 1 May 2025
Superb
Sarah Sun, 27 April 2025
Superb
Mariana Fri, 25 April 2025
Exceptional
Adam Tue, 22 April 2025
Superb