JW Marriott Austin Guest Reviews
Write a review
|0.3 miles from Austin centre|
Write a review
Dennis Mon, 14 January 2019
Evelyn Sat, 5 January 2019
Mary Thu, 3 January 2019
Liked: Breakfast and server were awesome!
Disliked: The elevators are a huge negative...there are a number of elevators, but slow and cumbersome!
Donscott Thu, 3 January 2019
Liked: While we live in Austin, this was the 3rd consecutive year we've choses to spend NYE in downtown and specifically at the JW because as my husband says, "they have it down!" Class, class, class, friendly, professional, and super organized on a very busy NYE! Each year its been the same--easy valet parking. Someone immediately greets us in the busy lobby and directs us to a no-wait check in and at the same time someone is walking through the lobby with trays of champagne. Champagne on check in! Class! Staff is always most friendly, helpful, and calm in the midst of the hustle bustle. Room is great, very comfortable. And they are always very happy to grant a late check out on NY Day. This year they granted a complimentary 2:00 pm check out to all guests! Same time next year for sure!
Jason Thu, 3 January 2019
Overall a pleasant stay. Not...
Liked: I like the courtesy provided by the staff. From the beginning of my stay to end, they were friendly and polite.
Disliked: Polite as they were, they lacked attention to detail. I requested at check-in to have the "New Years Eve-Courtesy Late Check-Out" applied to my room. It was not. I also requested that my receipt be email to me at the email they had on file. After verifying that it was the correct email, as polite and friendly as he could be, the gentleman at the desk failed to actually send the receipt. The sheets on the bed are also quite thin, for my liking. This is more of a personal preference than a quality control issue, so I understand if this is looked over or taken lightly in a business survey. Nothing above will keep me from using the Marriott chain in the future. I just feel as though these few things could be improved upon.
Joy Wed, 2 January 2019
Highly reccomend JW Marriott Austin,...
Liked: Everything! Plenty of staff. They were helpful and courteous. The lobby area including the bar was so inviting and comfortable. The restaurants were excellent. The spa was great. The fitness room had quality equipment and a wonderful view. Rooftop pool was awesome. The room was spacious and the bed so comfy. Beautiful hotel!
Disliked: An airport shuttle would have been nice but taxis easily available. I would have preferred city view from room but I have no complaints.
Ludivina Wed, 2 January 2019
Marlene Fri, 28 December 2018
Marshall Fri, 28 December 2018
Rocco Wed, 26 December 2018