Room 642 - clean room with plenty of space. Cracked sink in bathroom which could be dangerous and couldn't adjust the heating, so room was very warm.

Very good

Not happy at all

Liked: Nothing
Disliked: No hot water or heating in room I told the staff and done nothing about it not good at all

Reception staff lovely and very...

Liked: The staff and comfy bed

Good considering

Liked: Julie on reception was an absolute gem.

Exceptional

Pretty basic

Liked: The staff were friendly and helpful. Bed was comfortable!
Disliked: We understood that things would be different during the pandemic however there are some basic things that shouldn?t have been affected. There were things in the room saying sanitised yet there was a pair of dirty socks left in the room. There was no room service or drinks available. The ?fabulous breakfast? consisted of out of date pastries and rotten fruit. The staff did apologise and refund the cost of it however this was a pretty basic thing to get wrong. Information at the time of booking was not made clear such as the fact that you had to provide written evidence of why you were staying in the hotel ie our flat renovations had gone wrong leaving us with no water or gas. Also we had booked a superior king size room and the bed was actually double. Disappointing overall.

Exceptional

Exceptional

Good

Liked: Location was excellentBeds are comfatableExcellent value for money
Disliked: No plug for the bathMilk was off