Room 642 - clean room with plenty of space. Cracked sink in bathroom which could be dangerous and couldn't adjust the heating, so room was very warm.

Lovely but noisey due to...

Liked: Lovely comfortable room, nice and clean
Disliked: Interjoining doors had been left open, felt unsafe when next door brought a woman back to the room at 1.50am and proceeded to make noise for the next 5hrs

Disappointed

Liked: Location , room size
Disliked: Should be clear when booking that it?s continental breakfast. I paid for a larger room in order to get breakfast and was told continental and we couldn?t change room and pay less. I appreciate fully the reasons why and agree it is safer. However it cost us money for nothing! I cannot eat fruit with skin or seeds or seeds or nuts so the whole breakfast was not an option. Even the fruit juice is a no go due to my chronic illness. I have Crohn?s disease and those foods are most definitely not allowed and make me extremely unwell. So being forwarned I could?ve booked small room for less and brought my own food.

Exceptional

Great location & receptionist

Liked: The lady on reception was so pleasant and polite. Location is less than 5 min walk go city centre. Comfiest bed ever. Highly recommended

Good value top location

Liked: Breakfast was continental delivered to the room for safety which was thoughtful but I would have preferred a hot breakfast in the restaurant to be honest. Location great room was fi e would come again and recommend the hotel for a visit to Newcastle.
Disliked: Nothing

Needs room renovation

Liked: Staff were really good, pleasant and helpful.
Disliked: Room condition was shocking. Stayed here a couple times now and this will be the last. Could write your name in the dust on the desk. Bathroom had hairs to the base of the sink as if the last guest had been doing some manscaping. Shower runs warm and then ice cold every 10 seconds. Walls had stains up them. Corridor leading to the room stunk of damp, cleaning room left open so you could go help yourself to chemicals if you fancied.

Exceptional

Good

Pleasant