Liked: The Grange is located very centrally a few minutes walk from Holborn station and about 15 mins walk into the West End of London. Has a spa facility.
Disliked: The spa didnt have the loungers as advertised on posters and publicity material. Nowhere to relax properly if you weren't using the facilities.

Pleasant

Liked: Location: very convenient for exploring London. The swimming pool and sauna - although the hotel did not give information on the pool in the info pack in the room. It seemed to want it keep it secret. The pool was small (for length swimmers) but a nice one with good water and there's also a sauna and steam room. Huge bed was comfy.
Disliked: The dreary monochrome decor. Some joker decided that black light switches on a black wall are a good idea. Try finding them at night!

Fantastic value for money!

Liked: Absolutely great value for money! The location is brilliant, the new rooms are really stylish and the beds are very comfortable. The Gym and spa facilities were great and the staff extremely helpful and polite - all in all highly recommended!
Disliked: Nothing!

Very good

Weekender

Liked: Bed was comfortable and room was spacious and curtains made the room very dark which helped with a good nights sleep
Disliked: The decor in the rooms is done to a particular taste which is was not to our taste

Passable

Liked: The king size bed was really confortable.
Disliked: I booked a king deluxe room (35 sqm wide) but it was clearly smaller. At the front desk I've been told the room was correct because in London sizes are different.... At 8:00 am the housekeeping entered the room while I was sleeping.

Exceptional

Good

Liked: Booked room was a ?Deluxe? double but the noise from the non-disclosed renovation works in the floor above was ear splitting so was moved to one of the newly done rooms when i complained. The new rooms looks great but felt packed in with a too-soft bed too large for the room and the full length mirror being blocked by the table.
Disliked: New rooms are too packed in

Thoroughly enjoyable stay!

Liked: Staff extremely friendly and accommodating. Hotel clean and wonderfully comfortable, even though renovations are underway. We would absolutely return and highly recommend. The staff made this hotel. Both our theatre and Covent Garden 5 mins away!
Disliked: Nothing!

Poor customer service

Liked: Great location and comfortable beds
Disliked: Front desk Staff seriously is lacking on customer service. As we arrived zero eye contact, one member asked another to deal with us which he replied to her ?in a second? without actually acknowledging us. Second time even worst experience with female staff called Ikra. She made zero effort while checking us in.