Exceptional

Very good

Liked: Room was spacious and the view from the eighth floor was spectacular. Bed was very comfortable. Staff were very friendly.
Disliked: Shower could have been a bit hotter.

Very good

Fine but nothing special, not...

Liked: The location and view from the room were great.
Disliked: The staff haven?t been very helpful. Lady checking me in, Klaudia, was lovely, however the next morning I asked the 2 ladies in reception if they had any disposable face masks as I realised I didn?t have any when heading to work. They didn?t even make eye contact with me and said no whilst continuing their conversation, yet as I was walking out of the hotel I noticed packs of disposable masks being sold right in the reception. I was also refused when asked if I could leave my luggage to pick up later as I was heading to work for the day. The rooms are average, and very small, overall poor facilities and customer service for a hotel which markets itself as being 4 star. I had much more pleasant stays and more professional service at cheaper places.

Pleasant

Disliked: The room temperature was set at 28 degrees and was like a sweatbox when I arrived, at about 10pm. Unfortunately despite setting the controls to cool and a target temp of 19 degrees the room remained 'too hot' until approx 6am so very limited sleep was uncomfortable. Further disappointment when I tried to open the window but the fitting/handle was broken.

Excellent place to stay close...

Liked: Very comfortable beds, clean room with good views of the City. Very quite night so good amount of sleep possible. Shower nice and hot. Plenty of fresh towels and tea/coffee top ups each day with good Covid procedures in place.
Disliked: Pillows plentyful but only one soft pillow the remaining ones were rather firm which is ok for some I would think.

Exceptional

Chilly stay

Liked: Great location for my business in leeds.Very clean. Comfortable bed. Average shower. Very helpful staff.
Disliked: The heating doesn?t work very well. It auto turns off completely after a while. The temperature gage is way off I had to set it to 30c to get above 20c. Not good for cold snowy night in January. Definitely a room to have to wear a warm jumper in. No indication of WiFi.Really let down by an out of date heating system.

Bad