Clean.

Liked: Courteous staff.
Disliked: Evening meal was terrible - wife's was sent back cold. It came back to the table worse the second time. Hard to believe in a 4 star hotel - did not pay.

Disappointing

Liked: The Jury's Inn is a 4-star hotel in the centre of Cardiff so an excellent choice for the location. I really liked the impressive design inside. The room was spacious and the bed was very comfortable! I will explain below, but I think the hotel must have been in a better shape before the pandemic as I think there are some things they could improve to meet the 4-star expectations.
Disliked: I plead with Jury's Inn to sort out their carpet stains, damp on ceilings and mould situations as it is a sight I never thought I would see in a 4-star hotel where I expect, and rightly so, an attention to detail and a care for guests. The room we were given had all of the above and I attach photos. I requested a room change and I was saddened by the lack of interest and apology from the reception staff. I didn't think it was an outrageous request to change a room that didn't meet the basic conditions for a hotel room. The second room we were given had mould in the bathroom, but I had such a disappointing encounter with the reception staff that I didn't think it would be worth it to ask again. I booked this hotel thinking it will be up to scratch and that's why I was willing to pay the extra money. Also, for £17 a day, I expected the car park to look a bit better than what it currently does. I hope Jury's Inn will take this comment seriously as I genuinely think it was a beautiful place in an amazing location, but there needs to be some attentiveness to how guests are welcomed and treated please.

Good

Exceptional

Liked: The staff were incredibly friendly and changed our room in their own accord as we were facing a wall. There are sanitising stations as you enter the property and the rooms are very clean. Beds are comfortable too. Would consider returning. Thank you very much!

Lovely stay

Liked: Perfect location and super comfy beds
Disliked: Noting

Exceptional

Very good

Great hotel

Liked: Location was great. The room was lovely and the staff were friendly. There are great COVID safety measures in place, I felt safe and comfortable at all times.
Disliked: N/a

Great value for money

Liked: Super friendly and helpful staff. Clean tidy rooms, perfect location.

Very good