Jurys Inn Cardiff Guest Reviews
Write a review
|0.2 miles from Cardiff centre|
Write a review
Stephen, Bristol, visiting New Theatre Cardiff Wed, 1 July 2015
Liked: Courteous staff.
Disliked: Evening meal was terrible - wife's was sent back cold. It came back to the table worse the second time. Hard to believe in a 4 star hotel - did not pay.
Alexandra Wed, 14 April 2021
Liked: The Jury's Inn is a 4-star hotel in the centre of Cardiff so an excellent choice for the location. I really liked the impressive design inside. The room was spacious and the bed was very comfortable! I will explain below, but I think the hotel must have been in a better shape before the pandemic as I think there are some things they could improve to meet the 4-star expectations.
Disliked: I plead with Jury's Inn to sort out their carpet stains, damp on ceilings and mould situations as it is a sight I never thought I would see in a 4-star hotel where I expect, and rightly so, an attention to detail and a care for guests. The room we were given had all of the above and I attach photos. I requested a room change and I was saddened by the lack of interest and apology from the reception staff. I didn't think it was an outrageous request to change a room that didn't meet the basic conditions for a hotel room. The second room we were given had mould in the bathroom, but I had such a disappointing encounter with the reception staff that I didn't think it would be worth it to ask again. I booked this hotel thinking it will be up to scratch and that's why I was willing to pay the extra money. Also, for £17 a day, I expected the car park to look a bit better than what it currently does. I hope Jury's Inn will take this comment seriously as I genuinely think it was a beautiful place in an amazing location, but there needs to be some attentiveness to how guests are welcomed and treated please.
James Sat, 10 April 2021
Melissa Sat, 10 April 2021
Liked: The staff were incredibly friendly and changed our room in their own accord as we were facing a wall. There are sanitising stations as you enter the property and the rooms are very clean. Beds are comfortable too. Would consider returning. Thank you very much!
Adrianne Sat, 10 April 2021
Liked: Perfect location and super comfy beds
Sam Sun, 4 April 2021
Richard Sat, 3 April 2021
Emily Sat, 3 April 2021
Liked: Location was great. The room was lovely and the staff were friendly. There are great COVID safety measures in place, I felt safe and comfortable at all times.
Ria Mon, 29 March 2021
Great value for money
Liked: Super friendly and helpful staff. Clean tidy rooms, perfect location.
Anonymous Sun, 28 March 2021
Tushar Fri, 26 March 2021