Amazing Short Stay

Liked: Comfortable stay, lovely hotel. Front of hotel could do with a revamp.
Disliked: Front of the hotel

A very comfy, friendly and...

Liked: The location is excellent, you can see the pier from the reception area and exiting the other way leads you out to the lanes which is useful too for shopping and restaurant purposes. The reception staff are very friendly too, and the rooms are spacious, clean and modern.
Disliked: We understand that due to coronavirus, circumstances are different, so the breakfast was a little bit disappointing as it was a bag delivered to the room with a croissant and a bowl of overnight oats. Whilst the reception area is lovely and offers table service for drinks of an evening, the bar closes at 10pm. We found that a lot of local bars and pubs were shutting at a similar time and therefore we struggled to get a drink past 10pm

Very good

Very good

Disappointing

Liked: Air conditioning in the bedroom was great. Staffwere friendly and helpful. Rooms were spacious and modern. Hotel is in a great location on the waterfront.
Disliked: I was told at check-in that I could order meals as room service because the restaurant wasn?t open due to Covid-19. It was very very difficult to get through to room service from my room phone. Then the food took a long time. It?s not room service, you have to go to reception to collect your food. All in all it took about 2.5 hours from deciding to order room service to actually getting the food. It?s not nice to have the only window in your room overlooking the lobby of the hotel. Rooms are not cleaned by housekeeping everyday, I understand that this is due to Covid-19 and I understand the reasoning behind it but room rates should be lowered because you?re not getting the usual hotel service.

Poor

Very good

Pleasant

Liked: Location on the waterfront and close to parking
Disliked: It?s quite tired and they probably need to think through the Covid issues. We had to keep asking for teas an coffees for the room and the fridge in the room stopped working

Passable