Very good

We had a lovely stay,...

Liked: We enjoyed our stay, we?ve stayed at the hotel before & the location is perfect, it?s one of the main reasons we choose to stay here. It was our ten year anniversary & our daughters birthday so the staff put a few balloons on the bed & wrote a card for out for us which was a lovely touch & very kind. Ice machines are a great added bonus! When we checked out we dealt h with a lovely girl I think she was called Rosa, she was such a lovely girl & was so nice with our daughters. They had bought a huge platypus soft toy in Hamleys so she helped them name it! She was so helpful & just a credit to the team.
Disliked: There wasn?t really anything we didn?t like about the hotel. The only thing I?d leave feedback about is our check in. i sent a message prior to our stay just to say that I?m disabled & have just had my third spinal operation & I?m on walking sticks. So I?d emailed in advance to explain we were coming up to Aberdeen on the train from north Sunderland so we had to be up very early, it was a long hard day due to the amount of pain I?m in. I had explained that we would arrive at hotel about 1.30pm /2pm & asked if it would be possible to check in to our room as I?m unable to sit & stand around for long. Unfortunately we were told the rooms were still not ready but shouldn?t be long, we had to sit around for 2 hrs & it was just a bit too much for me. It wasn?t anyones fault at all but if we could have checked in to our room it would hv really helped.

comfortable n clean

Liked: proximity to shopping mall n train station

Pleasant

Exceptional

Very good

Liked: .
Disliked: .

Exceptional

Good

the hotel location is superb...

Liked: location
Disliked: cleanliness and housekeeping