Name: Sleep Inn & Suites
Address: 21 Old Oyster Point Rd., Newport News, VA
Telephone: (888) 323-5826

Liked: The staff was killer cool and informative!

Pleasant

Affordable, budget friendly.

Liked: There was a guest laundromat on the 2nd floor.Very affordable and last minute availability .Quiet and peaceful. staff was very understanding to any issues I had with checking in or like wise.The room had appliances thank goodness.The bathroom came with the shampoo and conditioner bottles on the wall same with lotion .Pool and fitness center. Walmart nearby.
Disliked: The t.v is cable only. no option to stream or log into your own streaming show apps.The bed was a rock.But again this is a price over comfort ordeal.Oh breakfast forget it . Waffles apples, yogurt. They run out quickly too.Only one comforter for a family of 4

Good

Very good

Liked: After reading the reviews, I was mortified to even step foot in this place, but I had already paid for my stay in full and wasn't able to cancel. Being OCD as I am, I went and bought towels, sheets, and cleaning supplies. Went to the hotel and checked in.... only to find that my only complaint would be that my room smells badly of cig smoke. I believe it was just the room we got because other family members' rooms were fine. Yes the hotel has some issues but nothing like the past reviews state. I will stay at this location again if I return to this part of the state again.
Disliked: The management needs to invest in new sheets, towels, and pool towels. The laundry needs to be a bit more picky with cleaning rooms thoroughly and cleaning/bleaching linens. Drains in showers to be cleared, and hot water needs some attention. Overall, I was very impressed with the location considering past reviews.

Passable

WORST EXPERIENCE

Liked: Nothing
Disliked: Couldn't check in until about 4 o'clock, staff was rude, didn't have towels for pool until asked. Staff had a attitude and rude worst experience with my kids will not be coming back plus had to pay extra last minute with arriving on time but check in was the time it said it was. Couldn't get no extra nothing WORST EXPERIENCE!

Exceptional

Liked: Close to my needs
Disliked: Breakfast could be better for the price!!!

Very good

Exceptional

Rate was inexpensive so I...

Liked: The room was clean and the desk clerk who checked us in was fairly friendly as we arrived at 4AM only to leave the next day at 9AM due to delays in our travel. We only stayed for one night as a stop on our travel from Canada to the outer banks.
Disliked: The humidity in the hotel was unbearable. My daughter slept on the pull out couch and no blankets were initially available in the room but were provided by the desk clerk. Unfortunately, they were wet due to the humidity. The floor in our room was also wet. The AC unit was on but made a squealing noise all night and we had no choice to keep it on due to the hot and humid conditions. Even after a shower in the morning we all still felt sweaty and ‘gross’. Not sure how they adress that but maybe with better air circulation/ventilation. We missed breakfast as it ended at 9AM (not the hotel’s fault but ours as we arrived so late).