Jack London Inn

Liked: Conveniently located near venue.
Disliked: Very cold; no heating; could not control temperature.

Exceptional

Bad

Best deal in Oakland.

Liked: Been there many times and you get exactly what you paid for. I happen to enjoy hearing and seeing the trains running right on the street. Over the years i’ve stayed at various upscale hotels in Oakland when on biz trips but when it’s on my nickel it’s the Jack London Inn.
Disliked: Breakfast needs to open at 0600.

Bad

Horrible

Liked: Nothing the rooms where not how the picture showed or describes
Disliked: Everything dirty filthy smelly

Bad

Liked: Need to get a free room or whatever that shit was not cool

Exceptional

Liked: The staff is very friendly and helpful. My family member has stayed at this facility multiple times, and staff members are very attentive and prompt to help.When I arrived with my family member for a return stay, a staff member at the front desk made a friendly comment on my change in my hairstyles!!Also, there was a time when my family member needed assistance in operating something inside his room. Someone from the front desk came upstairs, passing me in the hallway, as he made his way to the room. I must say, that I was surprised and PLEASED that he resolved the problem so promptly and exited the room before I even reached the elevator to go downstairs, which was only a few feet away from the room!!

Exceptional

Liked: The staff is friendly, and are prompt in their response when/if a guest calls the front desk with a request
Disliked: I wish there was a special cart for loading the luggage of the guest, that can actually FIT through the door of the guest's room. My family member and I use walkers for mobility, and it makes it difficult for us to unload the hotel/INN's cart at the "door", and then get our belongings over to where they will be stored.

Very poor

Liked: I walked into the lobby to check in. It was run down and looked sketchy. I told the person in reception that I changed my mind I canceled my reservation and have received run a round from booking.com and the Jack London Inn. I am not happy. Im still waiting for my regund.