Isle Casino Hotel Waterloo Guest Reviews
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|3.8 miles from Waterloo centre|
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2gs4jennifer Wed, 12 May 2021
Disliked: Had to switch rooms 4 times at check in. Roo.s where dusty, mirrors, toilets and showers was visibly dirty.
Chula Mon, 10 May 2021
Allan Thu, 6 May 2021
Really needed some sleep
Liked: Property was new
Disliked: My room was very noisy. Kids next door yelling, screaming, making a lot of noise late into the AM hours
Guest Thu, 6 May 2021
Disliked: First room was extremely dirty, had stains all over carpet and bed was poorly made. Second room was cleaner however for 140 a night it wasn't worth the stay. No continental breakfast, kids in the pool all night so we couldn't relax and use the hot tub, we were taking a night off from kids so that took the fun away. Didn't gamble because the other patrons made us uncomfortable as my partner is african american and I am caucasian and it felt like a lot of tension from strangers in the casino. We stayed in the room the whole time and probably would have done better to rent an 80 dollar room with breakfast, a quieter pool area, and less people giving us strange looks.
Justin Wed, 5 May 2021
Disliked: They double charged me and I still haven?t received a refund
Amber Tue, 4 May 2021
We had a lot of...
Liked: We had a great time, pool was nice , room was big, lots of pillows, big shower.
Disliked: Trash under the bed, unfriendly older cashier at the gift shop. No microwave or coffee pot in room, ?work out? facility was a treadmill and 2 ellipticals that was it in a tiny room.
Chad Sun, 2 May 2021
Unorganized, horrible customer service.
Disliked: The booking process and trying to find a number was horrible, trying to get three rooms together and blatant lies or customer service knowing nothing about their own hotels. Then trying to work with front desk and we look like we are the bad guys for trying weeks in advance to do what we were trying to do
Josh Thu, 29 April 2021
Seattle Tue, 27 April 2021
Thomas Wed, 21 April 2021
Enjoyed our stay
Liked: Great location, comfortable room, great size, lots of things to do and friendly staff.
Disliked: There were cribs on the floor, did under bed and a used bar of soap in shower. Not very promising that it was cleaned well.