Name: Island Travel Inn
Address: 1850 Douglas Street, Victoria, BC
Telephone: (888) 608-6346

Pleasant

Good

Passable

Good

Disappointing

Walkable to lots of sites...

Liked: It’s very walkable to lots of places downtown. There is under ground parking that was also great. The place is old and could use some improvements…. Like a new tub/shower. The place is fine for one night. It’s cheap (as cheap as you will find in Victoria) and downtown. We don’t really have any complaints but it’s definitely a 6/10. We have stayed at worse. It had A/C and was decently quiet.
Disliked: Bath tub was pretty gross with mold spots on the curtains. Everything else was fine.

Health hazard

Liked: Wasn't much to like, maybe locatiom and the secure parking.
Disliked: First we got a room at ground floor. It smelled peculiar, kind of musky, pungent. Didn't think about it and went out. After returning later I started coughing and felt my breathing get heavier and started almost gasping for air. I can't sleep here! It must be milldew in the room/construction because I'm sensitive to it. Luckily I had allergy medicine which helped a bit so I didn't need to go to hospital. The thing is, whole of Victoria was fully booked, except The Fairmont which is way out of our priceleague.We complained at front desk at midnight and luckily they had a cancellation on 2nd floor so we could change rooms. That room was somewhat better... but not good. Not sufficiently cleaned, worn bedlinnen and broken furniture, heater and more. We had to endure the night. There is no ventilation in the room and you need to keep balcony door open to get air.Next morning we checked out, despite reservations for yet another night.We haven't still got a refund nor the 100 CAD deposit and they seem reluctant to comply and it's "complicated", but we hope to get one.Hotel looks good in pictures and lobby is ok, but everything else... not at all. You can find much better places for about the same money.This hotell is a health hazard.

Good

bad experience

Liked: On the evening of July 1st, one of our rooms experienced a power failure. I immediately tried to contact the front desk, but no one answered my first call. Thankfully, after trying again, someone finally responded — but only after some time. This situation was especially concerning because my young son had already started bathing when the power went out.After I reported the issue, it took almost one hour for the staff to respond and offer a room change. I had to pack up all our luggage and move to another room on a different floor, separating us from the rest of our family who were staying on the 2nd floor. This new room was not cleaned properly — I even found a dirty pair of pants inside the cabinet, which was extremely unhygienic and disturbing.In addition, the sliding door in the new room would not close properly. Once again, I called the front desk for help and got no response. I had to go downstairs myself to ask for assistance. A staff member came to the room and struggled for a long time before managing to close the door — after which we were unable to open it again.Because of all this, our evening was ruined. We had planned to take our family to see the fireworks that night, but due to the delay and stress caused by these issues, we missed the event entirely.To make matters worse, my son became sick the next day. I was unable to dry his hair on time because of all the delays and disruptions, which I believe contributed to his illness.We had booked two rooms and expected a comfortable and enjoyable stay, but this experience was far from acceptable. The service was extremely poor, and the handling of the situation was disappointing. I am writing to request that management look into this matter seriously and offer a proper resolution —
Disliked: old property , no clean