Island Sun Inn & Suites - Venice Florida Historic Downtown & Beach Getaway

Happy Customer!!!

Liked: Customer Service is outstanding..
Disliked: Everything I Liked it..

Exceptional

Will definitely book here again

Liked: Super clean and comfy. Beautiful inner courtyard. Fabulous location, near to the beach and publix

Exceptional

Exceptional

Exceptional

Liked: Great location and clean room.
Disliked: Paint around the front door and bathroom door needs painting.

Exceptional

Do not book here!

Liked: The location was near Caspersen Beach and Sharky’s and the rate was cheap.
Disliked: So many things. I actually had to contact the BBB. In order from least to worst issues:1) Provided two thin towels for four registered guests.2) The pillows were as thin as sheets of paper.3) The water pressure was like a trickle.4) The clientele was super shady and the building exterior looked like it survived a war zone.5) The pool was filthy with dozens of dead insects, including dead spiders.7) The AC unit was ancient and the smoke detector/carbon monoxide detector was non-functional. At one point at 3am, I went to adjust the temperature of the AC unit as it was unbearably hot even set at 72°. At that moment, I accidentally clicked the button “heat” next to “cool” and changed it back within 30 seconds of noticing my error. That’s all it took. A plume of invisible noxious gas poured into the room, instantly waking my wife and young children. I called the employee who came by and said, “Don’t worry about it, I clean the AC units myself, it’s just the smell of the furnace not being used in a while”. But I explained we immediately all felt light-headed and unsafe. I said this is a major concern, especially since the smoke detector does not work. He got on a chair and tested it himself and he verified it didn't work and said again, “Don’t’ worry about it, just open the back door”. We did and to my surprise, there was a male stranger sitting in a chair feet from our back door drinking and smoking in the dark, at 3:30am, feet from my children's bed. The employee just said to him, please don't smoke inside.After my BBB report was filed, the owner replied that the manager offered me a refund or change of room that night, which did NOT happen. He also said the smoke alarm was functional, just disconnected and they fixed it the next day after we left. Even if that is true, that is ILLEGAL. He said he would not refund the $128 (really?) retroactively because we stayed.

Exceptional