Island Inn & Suites Ascend Hotel Collection

Good

Ok stay

Liked: Beautiful views and great location
Disliked: TVs weren’t working the first night of our stay, rooms are outdated and could use a good amount of maintenance.

Wasn't what I was expecting,...

Liked: The view
Disliked: No power at the hotel when we arrived, cob Webb's on the balcony, electronic key lock taped to the door, had to get multiple new keys cause they stopped working, and two staff members entered our room unexpectedly, which is unexeptable.

Very good

Horrible, filthy, rude.

Liked: Nothing. There was nothing to like. There were BED BUGS in the room. We left late at night, horrified. The staff were RUDE. They ended up asking us to "leave the property."
Disliked: Everything. There was nothing to like. There were BED BUGS in the room. We left late at night, horrified. The staff were RUDE. They ended up asking us to "leave the property." We left a sweater by mistake and now they refuse to send it back. Perhaps better that way, the sweeter probably has bugs in it by now.

Good

Liked: The location and customer service was excellant
Disliked: They could do some small upgrades

Good

Passable

Exceptional

Liked: Everything was great per usual