The Island House Hotel a DoubleTree by Hilton

Disappointing

Liked: The rooms are always clean and beds are always very comfortable. One of the best perks is the coffee in the lobby.
Disliked: I booked through booking.com and somehow double booked our room. Same exact two queen beds with a balcony, for the same dates, same everything. Booking.com was very nice and helpful, sent an email to the hotel to cancel and waive the $566.98 fee that they were trying to charge me to cancel. I had already paid $1134.00 for the actual room we were staying in. Mind you, I had no idea I had two reservations until the morning of when the hotel finally messaged me back. We were going to be coming in really late from a concert and I wanted to make sure it would not mess up our reservation. The hotel had absolutely not sympathy and denied booking.com's request to cancel the accidental reservation and waive the fee. The manager said that it kept other's from being able to book their facility. However, when I got on their website (during that phone call) there were rooms available that I could have booked. As many times as I have stayed at this hotel and recommended it to others, I will never stay there again.

Exceptional

Very poor

Unknowlegeable staff, poor customer service...

Liked: The location
Disliked: Poor service, unknowledgeable, surprisingly very poor customer service skills from everyone. Not worth buying breakfast included since they will limit you on what to get! Better to go out to eat, you will find their menus options at any other breakfast place, their “packages” are misleading . Better places and food options elsewhere!

Exceptional

Liked: Great beach access, good food options and downstairs restaurant. Able to check in early. Very spacious room with balcony. Nice pool/baby pool

We had great time come...

Liked: Very clean on the beach
Disliked: Parking was full

Exceptional

Liked: Good location in the heart of Orange Beach. Easy access to the beach. Nice balcony overlooking the Gulf of Mexico
Disliked: Only got two cookies at check in....I could easily eat a hundred lol

Superb

Exceptional