Exceptional

Exceptional

Liked: dinner chef outstadning. SOmetimes bar service very slow. Gorgeous new property

Great overall. More family friendly...

Liked: Great overall property with plenty of options, facilities and space. Rooms are very good and spacious. Pools and beach. Great food too. Perfect for a gateway weekend... with family!
Disliked: Less intimate than expected. Ideal to come with family more than couple searching for relax. Lots of entertainment options which also means lots of noise everywhere. Some guests playing music loudly and kids of course running around. Weddings and other events also happening all around. There was even a crew filming an episode of a reality couples show. Nothing against the hotel since service and amenities were perfect. Just the type of resort.

Pleasant

Disappointing

Liked: Beautiful property and location.
Disliked: Unfortunately we were disappointed with customer service. I pre-ordered some special amenities which were to be present on arrival in the room as a surprise for my wife?s birthday and they were not there. I was really disappointed as it was my wife?s 50s birthday and I wanted it to be special. When reported to hotel staff they said they could not find any record of my email with the completed forms although I replied to the email sent by the hotel asking for any special arrangements for the stay. The lady at the reception was apologetic and rectified it to be delivered the next day at 11am. She also provided us with 2 complimentary vouchers for drinks. Although that was nice, the disappointment of this situation left a very sour taste. What followed made things even worse - the birthday dinner the following day I booked for my wife got cancelled by someone and the staff at the restaurant confronted me about it saying I myself cancelled it. The lady who I was talking to was not helpful at all, she was rude and kept saying ?there is no booking for you? in front of my wife on her birthday! I also booked a tiki boat for the 10th of Feb , I booked a sunset cruise for us again as a surprise for my wife. On the morning of that day someone called us and said that the tiki boat is out of service and the trip is cancelled!!! And those were all 3 special things I arranged through the hotel and none of them were delivered or happened. Such a disappointment!

Very good

Superb

Liked: Property is simply gorgeous. One would hardly know there is civilization beyond the resort. Rooms are beautifully decorated, spacious and comfortable.
Disliked: The main resort pool is small. This is compensated by 4 pools spanning the property but they rent one of those out for daily use by private parties. We noticed that it was often unused. A better idea would be to use it as an adults only pool.

Exceptional

Great weather but otherwise a...

Liked: The room was nice?bathroom spacious
Disliked: It is a misnomer to call this a ?luxury? hotel. I?ve been to many properties that cost the same or less per night that were far more luxurious. The decks off the room were nice with ?ocean? view but they were right next to the rooms on either side. Absolutely no privacy and very noisy. Felt like a cruise ship without the food.