Overall , reasonable accom close...

Liked: No breakfast
Disliked: The hotel takes a deposit of the whole hotel account plus 200$ for security for a 2 night stay for a single gent of 70 years old. This seems unreasonable as the bill was paid in full on departure again , and it’s taken over 2 weeks for the initial deposit to be refunded ! The staff could’nt explain how this deposit would be refunded which makes me wonder whether it would happen at all ! Overall I left the hotel paying approx 850$ for a 2 night stay ! Thankfully the initial deposit monies have been refunded after approx 2 weeks . Just a forewarn for those booking in future .

Comfortable stay in Banff

Liked: Location
Disliked: Room next to hot tub, lots of noise and traffic until well after 9:30

We will be back!

Liked: Location and staff were both great
Disliked: It’s a little tired looking but very clean and reasonably priced for the area.

Very good

Good

Good

Disappointed with the facility.

Liked: The staff was friendly and knowledgeable also they have some good recommendations.
Disliked: Our room wasnt clean at all, sink was broken, washroom was very congested.

Disappointed with the facility.

Liked: The staff was friendly and knowledgeable also they have some good recommendations.
Disliked: Our room wasn’t clean at all, sink was broken, washroom was very congested.

Hidden gem in Banff

Liked: Great location, consistent hotel experience. Very welcoming of pets!!
Disliked: N/A