Iron Gate Hotel & Suites

Ruined by incompetent staff at...

Liked: Location, hotel itself, restaurant and bar staff.
Disliked: I was wrongly accused of taking a bottle of corona and mini Prosecco from the=mini bar in the room.On arrival I had taken out about half the contents of the mini bar to fit my medicine and a large Prosecco my Czech girlfriend brought with her. On checking out I queried the charge for the corona and proseco on my bill. I returned to the room checked they were there and took a photo which I showed the receptionist. I paid my bill less the mini bar charge, we left our bags at the hotel and strolled for three hours. On return to collect our bags I was stopped by the receptionist and told I still owed for the mini bar as the cleaners said the two bottles were not in the room. I asked to speak to the cleaner, I showed her the photo taken at 11.11 am 5/6 minutes before I paid the bill. She then said I could have put them in my bag.Seriously. I was furious, called for a manager and insisted they search our bags which they refused to do.This ruined my stay. They were completely in the wrong, didn’t apologise. The rest of the staff were lovely. I spent over 1,000 euro here between the room and food and drinks and really regret staying here. It was their mistake not mine.

3 days in Prague is...

Liked: It was beautiful and classic. The bed was comfortable. I liked that each person had their own comforter. I know that’s a little thing, but I appreciated it. We liked that it was walking distance to everything
Disliked: Nothing.

Very good

A great location, but I...

Liked: The location of the hotel was very good and was the main attraction.
Disliked: Being on the ground floor, it meant that there was no windows in our room. The room had a stain glassed window, which did not allow any natural light through. Also being on the ground floor there was a lot of noise from late night passers by. We didn’t like that the floor was not level, which we assumed has been caused by a previously leaking pipe under the floor? I didn’t like the fact that the bar would not give me a glass of water one evening, effectively requiring me to buy a bottle of water from the room. Finally, it would be really good if the breakfast plates and coffee cups were of a sensible size.

Book here!

Liked: Great location, beautiful suite, in the heart of it all!! Checkin easy and front desk showed us to our room and explained everything!
Disliked: Breakfast buffet arrangement was challenging as too many ppl tried to get through the small kitchen area.

Very good

Excellent

Liked: Excellent choice of food for breakfast. No rushing or crowding and food constantly refreshed

Great hotel in a great...

Liked: The very friendly and helpful staff, the restaurant, our second room, (the first, the Tower Suite, was impractical for us)
Disliked: Breakfast was a bit chaotic the mornings the hotel was particularly busy

Pleasant