InTown Suites Extended Stay Select Orlando FL - UCF

Very good

Bad

Liked: N/A
Disliked: I booked a 1 night stay through a third party website , then after contacting thee hotel staff , was told I could not book a 1 night stay , I asked for a refund being that thee third party website was MISLEADING , and mad a complaint. Thee hotel staff never responded to My complaint , and still took My money , for a 1 night stay that should have been cancelled by thee hotel and immediately I should have received a refund. I thought to bring law enforcement and charge thee individual and have them arrested for charging My Debit Card , for a stay that was against their policy and not refunded to Me , knowing I should have been refunded , and still nearly 1 months later , they still have not answered My complaint. They are thieves , and it is a shame that they need money that bad , that they have to steal to get it , so since they're petty , I let them have it , when I should've had thee individual locked up who charged My Card , when even a representative from their hotel staff , when contacted told Me , they do not allow booking for 1 night stays.

Terrible & disgusting

Liked: Nothing
Disliked: The staff are terrible… I paid $440 each week, stayed for over a month… NOT ONE SINGLE TIME did they come to clean on “my cleaning day” didn’t get no towels, toilet paper, trash bags, bedding, nothing.. Fridge & microwave went out, I had just spent $200 at the grocery store. Everything I had in the fridge & freezer went bad. When the refrigerator went out, I immediately went and told the front desk. They said they would come check it out never did. I called right before they closed that day. Still nothing called the next morning. Still nothing.. by that time I had to throw everything away. I asked who was going to replace all my food and I was told to talk to the GM that was not there. Finally, three days later all they had to do is flip a breaker… none of my food got replaced, just had to eat the loss because they wouldn’t do their job. There’s cockroaches, there is mold all in the bathroom. The walls are coming off because they are so full of mold and moisture. The cleaning crew does not clean those rooms before the next guest comes in. Absolutely disgusting. I understand that it’s not a high-end hotel, but they still need to do their job.

Poor

Liked: Close to resturants.
Disliked: They had no towels, nor provided toiletries. Asked the front desk for them, but still got nothing. Di not book this one

Exceptional

Passable

Passable

Liked: Great location
Disliked: There was a receptionist who was just horrible. She couldn't even allow me to leave my luggage for at least two hours after checking out.

Exceptional

Very good