Name: InTown Suites Extended Stay Select Houston TX - Stafford
Address: 11620 Lebon Lane, Stafford, TX
Telephone: (888) 420-1645

Place had roaches and bullet holes in room. No joke - would not want to be here after dark without my pistol.

Liked: The price.
Disliked: Everything else.

Good bed i can pay...

Liked: No breakfast mo dishes or pits & pans to use in kitchnette bed comfortable thats it
Disliked: N9 cooking utencils nor diclshes nor pots or pans for use need3d to cook in kitchenette!! No coffee pot for coffee or hot water for tea even !! Dirty tub tile staines rusted liner !! No plug for a bath either!! Only towel no face towels or 2nd towel fir hair & one for body to dry off no slippery wet floors then !! Fans old for heat or AC

Overall it was ok. Had...

Liked: Location and staff
Disliked: Kept having issues with my keypad

Bad

Pleasant

Liked: Location was good. The beds were comfortable. Nice to have a kitchenette.
Disliked: The kitchenette wasn’t stocked with anything such as cooking or eating utensils, nor basics such as salt and pepper. Although there was a roll of toilet paper, once it was gone you had to provide your own. No toiletries provided nor iron, ironing board or hair dryer.

Canceled stay due to a...

Liked: Location. Near restaurants & shopping stores.
Disliked: Customer service reservation line to get in touch & about a refund took a while (months) for a proper resolution.

Exceptional

Liked: The manager and staff are so nice.

I could not stay

Disliked: I could not check in due to lack of front desk on my arrival

Great place and great staff

Liked: Staff was nice and friendly
Disliked: Housekeeping was not provided

I am thankful here because...

Liked: This is a great location conveniently center by freeway 59 and The Fountains where there is a movie theater and restaurants. It is a perfect set up room with a full size refrigerator and hot plate stove top with a microwave. I have plenty of place to store my belongings. It also has a table with two chairs.
Disliked: I did not the power outage for 3 days without notifications on estimate day of power being restored, I know that the power disruption was out of their control it would have been common courtesy to let us know something. Nothing offer for our inconvenience being in the heat of the summer, Just disappointed

Bad

Disliked: Roaches everywhere had to fog the place twice and had to put down Roach powder. The staff was excellent but the room was clean just too many Roaches I left the hotel and stayed for only two nights. I had paid for a week. Money is non-refundable even if you leave early.