InTown Suites Extended Stay Salt Lake City UT - Woods Cross

Bad

Liked: Extra charge and no manners how to talk with customers

Very good

Liked: I have stayed at this hotel in the past. The upgrades they are making to the property are great. The staff of this location were very professional and attentive. Will stay at this location again.

I would not recommend this...

Liked: Clean rooms
Disliked: The office staff. Charged me a late fee when I did everything I could to pay on time including contacting them to pay over the phone before I was even late. My online payment method never worked and they even tried each time. But with the hour window from when they are there and when it was due was during my work hours. When talking on the the they said I couldn’t pay by phone and that I’d have a late fee. Even though while I was in the office paying the week before, witnessed someone paying by phone. Then was told she was allowed cause she knows her?!!!! But I was told to work it out with Michelle when I got off work, which was only2 hours after due time. Being told they could have maybe an hour late but not two. I called and told them my situation and they just charged me the late fee and wouldn’t listen. So upsetting and anxiety bringing. Also they would knock and come right in my room. I work nights and waking up to someone in my room was not ok. They knew I slept during the day. And that was just to give me a package. If I don’t answer. Go away. It is not an invite to come in. I have written customer service and I’ve heard nothing back. I left the property and will not be back. I will not be treated like I’m not a respected guest. I left the room in beautiful condition.

Great place to stay

Liked: The kitchenette style room as well as the staff's exceptional service.
Disliked: N/A

Very poor

Bullshit

Liked: Nothing
Disliked: Being denied the ability to actually use my reservation then you charging me for it anyways

Worst place you could ever...

Disliked: The manager was very very ignorant and very inconsiderate

Home away from Home...AGAIN.

Liked: I run cranes. I make my money on the road. When I settle in for a gig, my room has basically gotta be my de facto HOME for a month to a YEAR or more. And it's GOTTA have a kitchenette so I dont have to live on "road food". This place covered all the basics. And was six minutes from the jobsite. NO complaints.
Disliked: What part of "no complaints" did you miss?

Please dont stay here.

Liked: I have no positive reviews for this specific hotel.
Disliked: Probably one of the worst hotel stays I have ever experienced. One, when you book online youre shown the premium renovated suites so thats the room youd expect to be getting right? Wrong. We were assigned our room that we booked for 1 week, the second we walked into the room our jaws dropped. It looked like a completely different place, NOTHING like the pictures on their website, literally nothing. We had went down to address this with the front desk staff and were told oh those suites on the website are our premium suites, the room you got we dont have displayed on our website. Total scam, however we had no other option but to stay. We upgraded to the premium suite for $80 more a night because we were absolutely not going to stay in the original room given to us. Thinking it would be better, we walked in and our room and we were immediately hit with a strong smell of armpits and mildew. The bathroom floor boards are lifting and have water damage causing the horrible smell in the bathroom. We had to keep the light on with the fan the whole time just to keep airflow in there. We bought multiple air fresheners and nothing worked. On top of that we had no window screen only a stick to keep anyone coming in from outside which let mosquitoes in our room at night. It was disgusting and such a horrible stay. We couldnt bare to stay there the whole week we left 2 days earlier without saying a thing. I would NEVER recommend this hotel, not even to my worst enemy. Save your money and GO SOMEWHERE ELSE. Pictures show the website photos compared to the first room we were given.