InTown Suites Extended Stay Newport News VA - South

Exceptional

Disappointing

Liked: It to expensive for it not to have a laundry facility on the property,it needs repairs some of the steps are broke,needs to be painted on the outside

The worst

Liked: Location
Disliked: Housekeeping was unacceptable

They made me look for...

Liked: Nothing
Disliked: They made me look for another hotel the same day at night, you can't trust them.The treatment and customer service is deplorable. They didn't even let me arrive because the same day they canceled my reservation! When I spoke on the phone to check the time of my arrival, an extremely rude woman answered (I don't know if she had a bad day but that's no excuse) she behaved very badly, repeating that they no longer had reservations when I had my confirmation in email and all. When I spoke to a buking customer service person he confirmed exactly the same thing.

Will get again

Liked: Everything cleanliness staff was pleasant and on-time
Disliked: Whether area and rooms was safe and secure

Exceptional

Superb

Very good

Poor

Disliked: No house keeper to clean ur room no staff,