InTown Suites Extended Stay Houston TX - Stuebner Airline Rd, Houston

InTown Suites Extended Stay Houston TX - Stuebner Airline Rd Guest Reviews

Overall Average Score:

Pleasant (3.1 out of 5)

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DO NOT RECOMMEND

Liked: N/A
Disliked: I made a reservation to stay at this location on March 2, 2024. I noticed that there check in time was between 11a-6p. My flight was delayed and I didn’t get to Houston until 5p and still needed to grab my checked bag and grab an Uber before 6p. I called the hotel and spoke with a guy that said his name was Emmanuel and stated he was the supervisor. I was told my reservation was canceled due to no one checking out of the hotel. I asked if there was anything they could do because I flew out to Houston and was expected to have a place to stay. He told me there wasn’t. I asked if I could get a confirmation email stating they canceled my reservation and was given the run around stating that it was canceled. I waited a few days and called back asking for a confirmation again that it was canceled because the payment was not returned to my account. I was told “you can pick it up at 4:30p in person.” I told him I wasn’t paying for an Uber to get a receipt that can be emailed to me. He ended up hanging up on me and when I tried to call back no one would pick up the phone and the voicemail box was full so I couldn’t leave a message. Unfortunately I would not recommend working with this hotel. Please save yourself the trouble after reading what I went through.

Disappointed again..

Liked: Quite.
Disliked: Roaches, AC broken.

Exceptional

It was an uncomfortable stay...

Liked: I liked the location was perfect. The bed was comfortable. The price was reasonable.
Disliked: THE COCKROACHES. No irons. Room clean up could have been at least twice and not on the day I was leaving which was about almost an hour before check out

Pleasant

Liked: Localização. Atendimento
Disliked: The mathress is horrible. The coils is down and don't have anyone to swap or substitute

Good

Liked: Everything
Disliked: Roaches

Good

Disliked: Mattress was broken on arrival and not changed as apparently they had no spares and would take 60 days for new one so we did not sleep properly throughout our stay and ended up checking out early due to this.

Exceptional

Liked: The location
Disliked: Pet policy