InTown Suites Extended Stay Houston TX - Greenspoint

Bad

Exceptional

Not accommodating, I stayed 7...

Liked: No toilet paper and no towels were available. Roaches crawling everywhere, room is too small, noisy freeway.
Disliked: Staff

Thank you Ronald, you are...

Liked: The General Manager, Ronald was the most helpful, and honest person that I have ever seen in life ( let’s not forget he was the sweetest).
Disliked: There was nothing that I didn’t like.

Passable

My stay was not spectacular...

Liked: It was very quiet compared to asking people who stayed there in the past
Disliked: There was so many roaches in the room I had to clean the fridge before putting anything in there. I would also have to check my bed to make sure they weren't in there. Oh yeah the room was so dirty I had to buy cleaning supplies to clean and it took the horrible cat urine smell out of the room.

Very clean very organized

Liked: Nice location
Disliked: N/A

The Set Up

Liked: Nothing
Disliked: They were obviously overbooked. He sent me and another customer to the same room and I was confronted and threatened by the other customer. Because he only had one room even though mine was reserved. The room smelled like a wet dog

Unsafe and Unclean

Liked: Nothing
Disliked: EVERYTHING. It was a pig stye and the Safety of the vicinity was extremely questionable. Also, the manager was aware of someone housing cats, when they were asked to leave they DUMPED the cats in the parking lot. And the Manager NEVER Reported that? That's animal abuse that was not reported to authorities. The room was COVERED in dead bugs and literal piles of dirt. Cobwebs were everywhere, there were holes in the ceiling, a hole punched in the door, the a/c unit smelled of mold, mold growing on the floorboards and doors, spit wads stuck to the sink, grease splatters all over the stove, bed sheets with gross stains, the smell, the bathtub looked terrible. The noise level, the safety, and the rude after-hours staff made this one of the MOST miserable places I've ever stayed. I have never been so frightened and disgusted at the same time. I would NEVER recommend this place and hope that this gets someone to review this entire place.