InTown Suites Extended Stay Chicago IL - Elk Grove O'Hare

Bad

Liked: Nothing
Disliked: Property doesn’t look anything like photos the property isn’t remolded they’re lying . Area really sketchy not worth it . Ended up going to another location

Bad

Liked: Na
Disliked: Na

I only stayed there because...

Disliked: The smell of cigarettes when come in the hotel. The front desk staff is very rude, not welcoming and there's no room service when I asked for it. No toilet paper was given after I ran out. Weekend

Don't be fooled by the...

Liked: Moving in to my apartment and not having to deal with Blaire at the front desk.
Disliked: They stopped doing housekeeping halfway through my stay. They make you renew between 11am and 1pm on Friday in person or else you get charged a $30 late fee. If you lock your key in your room, they charge an extra $10 for a new key. They refused to take my payment for my 22 night stay upfront after I told them I wouldn't be able to make that 2 hour window on Fridays. The staff will make things up and lie. One day after accepting my payment including the $30 extra late fee, they said I left my dog unattended in the room and my stay would not be renewed. I had been paying for my dog to be at a sitter's house at the time. The first room they tried to give me had a broken TV. When your key spontaneously stops working, the worker that lives there will say they have an hour to respond, despite being able to gear them from the other side of the lobby doors. If you have groceries, you're at risk if them spoiling because they don't want to do their job. They do not offer refunds and basically act as a collection agency because none of the employees actually do anything to help you. They are only there to take your money. One day before moving in to my apartment, which was the only reason I was staying here, Blaire brought a large man to threaten me in a shirt that was a size too small on him to tell me he would call the police and impound my car if I didn't leave. Worst place I have ever paid to stay. They say things are corporate policy, but I have stayed at other Inn Town Suites and they are nothing like this. The garbage may not be picked up for over a week.

Bad

Pleasant

Passable

Good

If this hotel is still...

Liked: Nothing
Disliked: Two men entered my room while I was napping. The door was locked but the latch was not flipped. This was not an accident as it happened to other guests at the property. I went to my car shortly after this incident and was locked out, when on when I came back to the room. I went to the office for assistance and it was locked. I called the number and when I told the situation I was instructed to “calm down” before the manager hung up on me. When I went back to the office he was at the door and ran away from me up a staircase. I ultimately had to call the police to get back into the room and get my possessions, and left with no refund. I spoke with an agent who was understanding, but I was supposed to get follow support from booking which never occurred. I am still waiting for a call, and would appreciate some sort of partial refund or credits because I had to book a different hotel.