InTown Suites Extended Stay Chesapeake VA - Greenbrier Road Guest Reviews
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Write a review
Jamonte Thu, 28 March 2024
Exceptional
Patti Tue, 26 March 2024
Exceptional
Patti Tue, 26 March 2024
Exceptional
Ray Tue, 26 March 2024
Passable
Bradshaw Fri, 8 March 2024
Bad
Yolanda Fri, 23 February 2024
Very good
Jones Tue, 20 February 2024
Very good
Vertina Thu, 2 November 2023
Very good
Liked: The price.
Disliked: Na
Anonymous Wed, 26 July 2023
Superb
Natalie Wed, 27 July 2022
Awful.
Disliked: InTown canceled our reservation even though I followed the directions from Booking.com to contact the property. I tried calling and I messaging (more than once) to let them know our flight came in at 10pm, past the time of check-in and I was concerned about getting in. They never responded. When we arrived at 11:30pm we were locked out, had to find a different place to stay, and the next day we were told they cancelled our reservation because we didn't show up during check-in. They said that they never saw my communication through booking.com. Now Booking.com nor InTown Suites will take responsibility. I've tried talking to customer service through Booking and I was given an email to submit my situation. The email doesn't work. As a backup we had to stay at Sleep Inn. Again, I went through Booking to reserve our stay. Booking is charging me more than what Sleep Inn has printed on my receipt. I've gotten no response when I message customer service about this. I will never use Booking.com again.