Mixed feelings about staying again,...

Liked: I was looking forward to our stay in a retro-style renovated hotel. The reception staff were welcoming and pleasant. We had a 'cosy' suite booked in the Heritage wing on the 3rd floor. As we were only staying the one night, I love the 'cosy' option and had no preconceptions about it being anything other than small, yet well appointed. SMELLThe room was beautiful with the exception of being confronted by an overwhelming, intense and putrid chemical, floral odour. It literally took our breath away. The windows could not be opened and having the door open didn't diminish the smell. To the hotel's benefit, the On Duty Manager organised an extractor fan immediately to try and expel the odour. 45 minutes later she contacted me and said the odour couldn't be removed, and she personally checked the room.UPGRADEWe were then provided a King room with a balcony, an apology note and a complimentary bottle of red for any inconvenience caused. The room was spacious and we enjoyed the use of the balcony. So a big thank you to the On Duty Manage for both organising an upgrade and also checking the odour in person.AUDREY'SWOW!! Now this was amazing. We had a wonderful welcome from the Maitre De. Our waiter, Sebastian, was a delight. He was informative, bright and attentive. The food was undeniably perfect. It was a well oiled machine from kitchen, to table service to the perfectly matched wines. ATRIUMThe location and ambience of the Atrium was wonderful.
Disliked: The hot breakfast buffet items were cold. The initial room was overly perfumed and uninhabitable. The exchange room still had a very mild version of the fragrance, but we could open the patio doors.

Exceptional

Superb

Do not recommend.

Liked: The location of the hotel is good
Disliked: Really bad experience overall. Breakfast was terrible and staff were really rude. I ordered a vegetarian omelet and it came with ham and cheese. You have to pay for the indoor poor, it's not part of the hotel. Disappointing stay, wouldn't stay again.

Full of promise but huge...

Liked: Facilities and fit out
Disliked: Service was very poor. Room wasn’t cleaned - reception forgot to book in clean, staff in bar lazy and rude, we had booked dinner in restaurant and was informed they weren’t opening the night we booked. Leaving us without a place to eat .

Nice facilities balcony any the...

Liked: Breakfast was great. Location was awesome. Room and bathroom where massive
Disliked: The extra charge for balcony with sea view was so not worth it couldn't see the sea and we where on the pool level was noisy and people could see straight in our room we didn't end up sitting on balcony because it was some what next to a walk way people were looking straight at into our room

Good

Pleasant

Superb