InterContinental San Diego By IHG Guest Reviews
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Jneid Sun, 13 July 2025
Disappointing
Liked: I recently stayed at the InterContinental San Diego and while we genuinely enjoyed the quality of the property and the overall ambiance, I’m writing to express deep disappointment with how charges were presented or rather, not presented during the booking process.When I booked my stay on the BOOKING.com , I specifically selected a package that stated "breakfast included." At no point during the booking process on booking website was it mentioned that this package only includes a $60 daily credit toward breakfast, rather than fully covering it. Upon checkout, I was surprised and frustrated to be billed an additional $200 for breakfast charges that I had every reason to believe were fully covered.Additionally, I was charged a $50 per day amenities fee, which was also not clearly disclosed or explained at the time of booking. I searched thoroughly for any details or fine print but found nothing indicating these extra charges.This lack of transparency felt like a bait-and-switch, leaving us with a sour taste after what otherwise could have been a lovely stay. It’s extremely disappointing to encounter unexpected charges due to vague or omitted information — especially from a brand as reputable as IHG.We will unfortunately not be returning unless this is addressed. I would appreciate a review of my bill and a refund for the misleading charges, or at the very least, a clear explanation and acknowledgment of the lack of upfront disclosure. I hope IHG will improve communication and pricing transparency for future guests.
Jakob Sat, 12 July 2025
Exceptional
Anonymous Mon, 7 July 2025
Exceptional
Danny Thu, 3 July 2025
The perfect stay in San...
Liked: Perfect location. Excellent facilities. Staff at allmlevels of this hotel excel in all that they do. Room service, front desk and in a special note to the restaurant and bar staff (Eman and Daniel) that made our stay simply exceptional.
Disliked: Nothing
Juan Sat, 28 June 2025
Very good
Mehran Mon, 16 June 2025
Great San Diego hotel
Liked: Very clean & modern
Disliked: Nothing
Shnayderman Thu, 12 June 2025
Pleasant
Nazli Mon, 2 June 2025
Very good
Liked: All
Disliked: Pricey
Ivan Mon, 2 June 2025
I’d come back again
Liked: Great location
Disliked: Parking was a bit more than expected. But was easy to use.
Alyssa Tue, 27 May 2025
disappointing, overrated, overpriced, impersonal service