InterContinental New York Times Square Guest Reviews
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|1.1 miles from New York City centre|
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Mary, Neptune City, visiting Birdland Jazz Mon, 20 August 2018
Staff needs some training; good technology but needs personal relation training.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.
Louis, Conshohocken, PA, visiting Lunt-Fontanne Theatre Mon, 27 January 2014
What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.
Francess, Charleston, visiting Al Hirschfeld Theatre Tue, 3 September 2013
Need more mirrors in bedroom. Fabulous place to stay. Thank you.
Amy, Williamsburg VA Fri, 30 December 2011
First time guest, look forward to returning, very professional check in staff
Liked: Very accommodating staff, comfortable room, great setting and location
Tal Thu, 12 December 2019
Old hotel it?s not worth...
Liked: Nothing very bad
Anonymous Wed, 11 December 2019
Hank Wed, 11 December 2019
Winter Mon, 9 December 2019
A great stay in NYC
Liked: Awesome location and comfortable rooms. Very friendly and helpful staff.
John Mon, 9 December 2019
Disliked: The breakfast is a scam, booked a triple room with breakfast included but was told at checkin that it only covered two out of the three, but not to worry we could pay an additional $40 per-day for the third breakfast if needed.
Benjamin Sun, 8 December 2019
Sarah Fri, 6 December 2019
had a brilliant time.
Liked: location was great, lots of nice places to eat or just drink all near.
Vaba Fri, 6 December 2019
Mark Wed, 4 December 2019
Sarah Wed, 4 December 2019
Liked: Central for everything without being overcrowded or too busy. Easy access to anywhere you want to go