Intercontinental New York Times Square, New York City

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Exceptional

Good

Liked: Mice staff, quick check in and check out.
Disliked: Did not have refrigerate (only Mini-Bar) Breakfast buffet VERY expensive and not very good. $---- for 2 people, and not even a fresh omelet bar.

Liked: Rooms were comfortable and clean. We were in the 21st floor. Large windows and lots of light. Ok as we could see the city. Be careful that many offers are for lower floors without no view and low light exposure.
Disliked: My offer was for a low floor and I decided to pay $60 more for a higher floor. Worst was the at least 40min check in. They had only two people to check in many guests. Even if some posts were available they did not call any support to speed check in.

Liked: As business travels it was our first stay in the Intercontinetal hotel From w we walked in the service was outstanding The reception staf on the desk on the 28th was Fransisco he was charming professional and ensured our stay was enjoyable
Disliked: No we will stay again this year November in Oklahoma if you have a hotel regards .

Disliked: The room I ended up in for my first NY experience had a window to the roof which was covered in moss. It was not a pleasant view of the city and it was not a 4.5 star experience!

Liked: Safety card access into most areas.
Disliked: Not really I had a problem logging on to the business center computer and I went to see the concierge. She stated that she would send someone down, however no one ever came down. I went back up stairs and told her no one came down but didn't seem to care.

Liked: The location was fantastic.
Disliked: I expected the overall hotel to be more upscale. I stayed at the Westin last year and thought we would go a little more upscale this year. It turned out to be more of a downgrade.