Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Great hotel

Liked: Location, cleaniness

superb

Liked: The location close to Times SquareThe view from the room
Disliked: The shower was broken

Very good

Very good

Exceptional

Exceptional

Liked: Location is so perfect?closest to Times Square on one side and Hell?s Kitchen on the other. The view from my room was nice for our four day stay and the rooms are well laid out for comfort. An excellent property to return back to!
Disliked: Nothing in particular

Good

Liked: The view was great. I really appreciate being able to see the river. It was a good location. Most often when in the city I have view of a wall or windows.
Disliked: There was hair in the bathroom that I know was not my own. During a pandemic safety and cleanliness are important, and I can only assume from the appearance of the facility that proper measures are being taken. The presence of hair in the bathroom makes me nervous and suggests that more attention needs to be paid.A personal pillowcase, which was not being used at the time, was removed from the room. I reported the removal and have not been contacted.

Small room alot of money,...

Liked: It was clean
Disliked: The curtain was broken so it wouldn't slide to block out the light

Exceptional