Intercontinental New York Times Square, New York City

Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Poor

Overall the hotel is very...

Liked: Room, lobby, location, staff
Disliked: Breakfast little overpriced,

Exceptional

Liked: Friendly and very welcoming staff throughout the hotel.
Disliked: Bar prices and breakfast $42 is a bit rich. And this destination charge for $202 I didn't expect to pay on arrival

Very good

Liked: Location was great, amenities were great, room was great!
Disliked: The hot water in our room was dirty, it was very very milky and when brushing your teeth and seeing a milky water come out of the sink was absolutely disgusting

Exceptional

Great stay

Liked: Great location and great value for money!

Passable

Disappointing

Liked: Location
Disliked: The facilities are old. Room service is bad too. They don?t even know how many of us will be there. The only prepare one set of everything for 3 of us. Lobby is noisy too. Service in the lobby bar is poor. All in all, they are selling the location but service. I don?t recommend.