InterContinental New York Times Square By IHG

Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Exceptional

Disliked: Skip the breakfast buffet. overpriced, occasional customer hair in the food.

Superb

Exceptional

Very good

Good one!

Liked: - Location is amazing.- Staff is very helpful and welcoming.- Great Beds!
Disliked: - No proper toiletries were provided, we had to ask for every single thing. - Bedsheets were not changed every day even when we ask for it.- Breakfast is very average in terms of variety.- It is not a value for money stay. Higher prices are only for the location I guess.

Superb

Liked: Location is very nice
Disliked: nothing

Very good

Exceptional

Liked: The location is great. Close to everything.
Disliked: Was a great stay

Fantastic.

Liked: Breakfast was excellent and see below. Loved being in the middle of the theatre district. The non-slip shower mat was very reassuring.
Disliked: Breakfast for one was enough for three! Far too big and thus expensive. Please offer child or senior sizes not to waste so much. My room being right on 42nd and 4th floor did make for a lot of noise.