Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Exceptional

fantastic time in NY

Liked: staff very courteous and friendly beds so comfortable

Overall a very good hotel,...

Liked: Very comfortable beds, great views from our room
Disliked: Replace towels and milk/sugar

Exceptional

Liked: Nothing
Disliked: Everything

Superb

Great stay in NYC

Liked: Right from the second we arrived everything was amazing! The guys at the door were fantastic, check in was a breeze, the room was big and clean and the view was great! The location was close to Timesheet Square which was great for us! Beds were comfy and the shower was amazing! Loved this place and would definitely stay again!
Disliked: Nothing!

Pleasant

Liked: Very close to food places and theatre district.
Disliked: Bathroom was subpar. There was mildew in the bath tub and around the faucet and sink. I even told the staff about this and nothing was done to accommodate me. Disappointing. My stay wasn?t the best value room wasn?t the cheapest.

Good

Exceptional