Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Good

Liked: the staff at the hotel were lovely and check in and check out very easy.
Disliked: our room was very dusty? all of the surfaces were coated in dust. unless we got a room that hasn't been stayed in for a while. I'm confused why such big hotel would leave all the surfaces coated in dust.

Exceptional

Liked: Clean. Great location friendly staff
Disliked: Nothing

Exceptional

Good

Exceptional

Liked: My absolute fave hotel in Hell?s Kitchen when I can afford it.

Great hotel in great location...

Liked: Great location, great views of city, friendly staff and lovely room

Fantastic 4 night stay!

Liked: Travelled for 4 nights with mum. Perfect location, close to Times Square and the subway but not so close in the centre that it?s too loud. Our high floor (30) double x double room was perfect. No noise (from the street or neighbours or elevators!), the most comfortable beds I?ve had the pleasure of sleeping in! Lots of room, friendly and professional staff. All queries and questions were always promptly answered and help was given. Quick lifts, great door staff and always cheerful on your arrival back to the hotel. Large rooms - for this location especially. Fabulous shower. Safe and wardrobe space in the room. Just perfect. The views were fantastic. Some of the city and some of the river!
Disliked: The only thing would be to be able to use the daily report fees in one purchase instead of 10 per day. But that?s a small complaint as I would 100% stay here again.

Good

Superb