InterContinental New York Times Square Guest Reviews
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0.2 miles from New York City centre |
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Mary, Neptune City, visiting Birdland Jazz Mon, 20 August 2018
Staff needs some training; good technology but needs personal relation training.
Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.
Louis, Conshohocken, PA, visiting Lunt-Fontanne Theatre Mon, 27 January 2014
What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.
Francess, Charleston, visiting Al Hirschfeld Theatre Tue, 3 September 2013
Need more mirrors in bedroom. Fabulous place to stay. Thank you.
Amy, Williamsburg VA Fri, 30 December 2011
First time guest, look forward to returning, very professional check in staff
Liked: Very accommodating staff, comfortable room, great setting and location
Breshey Sun, 17 March 2024
Poor
Eduardo Thu, 14 March 2024
Excellent location
Liked: The location could not be better right next to 44th st. Subway station for added convenience
Rachel Wed, 13 March 2024
Exceptional
Danielle Sun, 10 March 2024
Very good
Alex Sat, 9 March 2024
Very good
Thelma Fri, 8 March 2024
Excellent location and awesome accommodating...
Liked: Location was great! Loved that the subway was steps away from the front entrance. Loved that Times Square was so close! The room was spacious enough and the bedding extremely comfy which made it hard to get up and out.
Disliked: all the fees on room charges and amenities
Asror Thu, 7 March 2024
Bad
Shahd Sun, 3 March 2024
Poor
Liked: Place near the time square
Disliked: That’s my second stay I didn’t like it Late reply to guest request Room not prepared well outside the room a tray of food of the previous guest was not removed for long time Ididnt have the hygiene kit prepared in the room
Ziv Fri, 1 March 2024
Exceptional
Liked: The hotel Staff was great. Mike (the doorman) is a good example, also the other doorman I've met, as the front desk team. All were helpful and addressed my requests.The location is very central. It is easy to travel to many main visiting sites.The room was clean and comfortable.
Disliked: Can be a bit noisy due to the traffic outside.
Aoife Fri, 1 March 2024
Superb
Liked: Friendly helpful staff especially doormen and concierge
Disliked: There was only a mirror in the bathroom not in the actual bedroom, awkward to put makeup on if someone is in the shower