InterContinental New York Times Square By IHG

Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Very good

Superb

Very good

Exceptional

Superb

Superb

Exceptional

Exceptional

Liked: Location, and overall feel of the hotel was great i cannot stress cleanlinessenogh and it felt very clean. It felt safe and away from unpleasant,loud, vulgar type of people.
Disliked: I was there for 6 nights. Apparently something was wrong with the wifi and and wouldn't allow any of my devices to cast on to the TV so I was stuck with basic cable for my stay. I was on the phone with IT and above for average an hour and long story short it was never resolved.

Fantastic stay, good service

Liked: Location was perfect. Room was bright and a good size with modern amenities. Service was excellent. Best stay in the US this time around.