Name: Intercontinental Minneapolis - St. Paul Airport By IHG
Address: 5005 Glumack Drive, Bloomington, MN
Telephone: (888) 323-5826
Rating: 4.5

A very comfortable and convenient...

Liked: The room was large, clean, well designed and decorated, with very comfortable beds. We had a view of the runway and it was fun to 'plane watch' the landings and take-offs. Even though the hotel is adjacent to the airport the room was quiet. We used the shuttle service, which was very quick. It stops immediately outside the doors from the terminal in a marked parking bay and there is a large hotel sign above so you can identify the correct shuttle bus quickly. The staff were cheerful and helpful. It is a 3 minute walk from the hotel to the car rental area, which is very convenient (or you can take the Shuttle).
Disliked: Unfortunately when we sat at a table for breakfast in the restaurant we were told we couldn't be served as the restaurant was full. I challenged this but the restaurant manager told me they hadn't expected this number of people, she didn't have enough staff and the wait for food was well over an hour. She suggested we use the coffee bar in the hotel Reception area. This was operated by a single person and service was very slow, especially as more guests were sent over from the restaurant, but she did her best and everyone was served eventually. I complained to the hotel as I had a room rate that included breakfast, and they deducted the costs of the coffee bar from my bill (which was appreciated but it was disappointing to have just coffee and a muffin and not the full breakfast served in the restaurant).

Very good

Exceptional

Great stay overall, appreciated the...

Liked: The proximity to the airport was the main reason we selected this hotel, and I'm glad that we did. I appreciated the cleanliness as well as new, modern touches to this hotel.
Disliked: I didn't realize that there is not a microwave in the room, nor is there an ice machine on any of the floors except the main lobby.