InterContinental Miami By IHG

Exceptional

Liked: Two staff honestly put our stay over the top . 1st was Henry, it wasn't just his customer service, and it wasn't just his. Willingness to do everything to make you feel special. It was genuine and he shared a lot of information about a lot of things that were absolutely helpful. Simply looking out the window on the bay side and pointing out multiple things. He is outstanding, he's special. secondly eduardo the chief concierge he was outstanding literally every piece of advice he gave from Key West,, south beach and little Havana... suggestions and which restaurants to go to and simply where to get dropped off in each location even on my way out of Miami leavimg in our rental car and the suggestions of driving down the coast in A1A, to stopat a few places and taking it to Hollywood. And driving up from there he was simply exceptional, Intercontinental is lucky to have that man. what I most enjoyed about the hum. were the conversations that we shared about both his and my family. What a super man.
Disliked: pool hours are way to short

Exceptional

Exceptional

Superb

We will be back for...

Liked: Overall service was spot on.
Disliked: We liked everything.

Exceptional

Liked: It was very clean and comfortable.
Disliked: I had an extra charge to my card for 101.08 and I do not know what it is for. We only stayed one night.

Very good

Liked: Property was very clean and in a great location. Came down for a concert and it was located across the street from hotel and restaurants was across the street as well
Disliked: When checking out we had a charge on us they wasn’t ours. Someone ate at the restaurant there and apparently used our room number. We told them we only ate breakfast which came to $97 which was ridiculous for what we had. So we definitely wouldn’t went back for another meal in there. They take it was a burger which I don’t eat beef and avocado another thing I don’t eat and that was $87 . They still put it on our bill. Before we left they said we wouldn’t get billed. The front desk says sometimes that happens but they will remove it from our bill. Now it’s 5days later and it’s still has not been refunded

Exceptional

Exceptional