Intercontinental Melbourne The Rialto

Passable

Would not return here when...

Liked: The location was good
Disliked: Self parking is a 10min walk to the hotel (15mins with luggage). We opted for valet parking which we paid $80 a night for. There was no parking out the front to valet park the car so we drove around and around in circles and eventually had to stop traffic to get out. Concierge were not managing the 3 spots out the front of the hotel for valet parking. When we wanted our vehicle, we were told we had to wait 30mins to get our vehicle which made us late to dinner. Our room was not cleaned, we had to call reception and ask before it was done. The pool was not heated when we were told it was and the spa was warm and not at temperature. We were not even asked how our stay was when we checked out. Just took our money and gave us poor service. This is not 5 stars, this was a 2 for us.

Nice short stay

Liked: Location Breakfast History of the building Staff was kind
Disliked: Rooms are dared Room we booked was unavailable No terrace or balcony

Exceptional

There’s better options

Liked: Surly staff. Cold cooked breakfast

Superb

Liked: It was a lovely stay in a very Grand Hotel. Beautiful dine in area. Staff were exceptional. Close to everything. Hardly needed our car.
Disliked: The only complaint was that the shower had hair in it on arrival. Everything else appeared clean.

won't stay there again

Liked: The front-end staff were amazing and very helpful and polite.
Disliked: The restaurant was understaffed, with long waiting times. Room service calls went unanswered, which resulted in us having to go downstairs to reception to order. The food was very ordinary and disappointing.

Very good

Liked: Great service and location
Disliked: Nothing

Very good