InterContinental Kansas City at the Plaza by IHG Guest Reviews
Write a review
Write a review
Annab Tue, 1 July 2025
Extremely disappointing stay at Intercontinental...
Liked: The view on the Plaza is still wonderful. That’s pretty much the only thing remaining of the Intercontinental.
Disliked: Everything could have been better: we had a suite (303) for a full week WHICH WAS NEVER CLEANED by housekeeping. I had to bring the towels to the front desk in order to get replacements because the front desk NEVER answered the phone. Except once when they told me “we can’t answer every call” and hung up on me. There is nothing left of the Intercontinental: the hallways are dirty, never seen a vacuum cleaner. The front desk is rarely attended. It took 1 1/2 hour to get our room. No one else was there. We will never go back. Regardless of being comped the parking fee “for our troubles”. I cannot recommend this place anymore.
Stewart Sun, 22 June 2025
Bad
Tara Sun, 22 June 2025
Exceptional
Jeremy Mon, 2 June 2025
Exceptional
Beverly Mon, 26 May 2025
Good
Kevin Wed, 21 May 2025
Good
Billie Mon, 19 May 2025
Exceptional
Disliked: beds were a little uncomfortable
Michael Sun, 18 May 2025
Superb
Liked: Awesome shower, great location.
Disliked: Expensive
Graham Sun, 18 May 2025
Awaiting verdict if they solve...
Disliked: A random 66 USD taken from my credit card. I never spent anything in the hotel. Messaged the hotel on booking.com days ago and no reply. Hopefully someone sees this and clarifies this financial mishap immediately!
Robert Fri, 16 May 2025
Staff acted like service is...
Liked: Poor service. One waitress handling over 24 people. Food was good but we were an hour late due to poor service for breakfast.