Pleasant

Liked: The location was great the bar and food were very good. The decorations throughout the hotel were nice. Liked the covered parking.
Disliked: The bathroom was not spotless. Dust/dirt around the trim molding. No trash bags brought to our room after the first night. . No hotel book in the room to show the layout of the hotel and for fire exits. Also no one answered the phone when we called the front desk. A light was not working in the room . The sounds of people and music outside our room could be heard clearly on our room. Upon check-in they did not state that a $100 charge would be added to your bill and then later refunded if you didn't use it

Passable

Liked: Our room was comfortable , staff friendly, location great??although the noise from the elevator was extremely annoying. We were in room 931 and could hear the elevators moving up and down as if we were in them. It was horrible. We should have moved rooms first thing. We did not address this during our stay and should have.
Disliked: Elevator noise

Bad

Excellent location

Liked: Walkable area to The Plaza with outstanding hotel staff
Disliked: Breakfast it?s horrible and pricey.

Exceptional

Not worth the price...

Liked: The eating area seemed nice. The shower is the best thing about the rooms.The balcony was OK but little and easy to fall out I would think.The pool would've probably been nice...
Disliked: The only thing good about the room was the bathroom.Carpet looks like it hasn't been updated since the 70's. None of the designs were straight. Everything to the eye was crooked and unlevel. A lot of the wall paper is shotty and rippled.Found pretzels in the furniture.The bellhop was rude. The evening clerk was rude.It's pretty bad when I would rate this place lower than a holiday Inn.Maybe model yourself after a Hampton.I think the clientele only deals with it because they're used to paying the prices in a high price area.The parking garage is attached to the hotel, which was $20 a night. You have to not care about money in order to park safely? Shouldn't that come with the stay? I noticed that there were always a lot of parking in there.For being such a ritzy place you sure don't care about your customers. Expensive place for a shotty building.I don't want free stuff. I just want the worth of the price. But, I get it. You're in a rich area and that's all you know. Life beyond arrogance will bring you happiness...

Good

Exceptional

Bad