Lovely room. Well-appointed. Excellent elevator service to the 37th floor. Easy check in and check out. Stored our bags after checkout. Maid service excellent. Great shower head.

Disliked: Wasn't able to cool the room to the temperature I desired. A little warm.

My wife and I went downtown for dinner with friends and a party at the Y bar. I chose the Intercontinental Hotel based on its reviews. Checked in right at 3:30 and the hotel had four lines going to get people their rooms quickly, which we had in 5 minutes. We went to our room on the 23rd floor of the Grand Tower and the room was a perfect size. We dropped our luggage and went out shopping! For shoppers and eaters, you have everything you want. We came back to get ready for the night and I laid down for 20 minutes in the bed and could have stayed there the rest of night. The king bed was excellent. We made it out and came back late - hotel room was quiet and the bed again was comfortable. Nothing bad to say but understand when you are in Chicago, parking is expensive and the rooms will be small. Hotel staff was nice of what we saw and wouldn't care if they didn't walk around with required smiles! Enjoy your stay!

Liked: King bed was excellent; room was a perfect size and it was quiet after a night on the town!
Disliked: Nothing negative to say!

Superb

Exceptional

Very good

My stay was amazing and...

Liked: The location of the hotel was fabulous and the room was amazing as well we will be returning in December hopefully we can get the same room again. The service was amazing as well as the valet service.
Disliked: I didn't like the breakfast we had coupons but the hostess was horrible and the seating was bad and she didn't even let us know we could order from the menu.

Good

Exceptional

Very good

Liked: The staff was courteous even when they mistakenly did not give me my voucher for breakfast at the beginning. They were very apologetic.
Disliked: The amount for a two person two night stay was a little pricey in my opinion and the room basic at best.

Pleasant

Good