Lovely room. Well-appointed. Excellent elevator service to the 37th floor. Easy check in and check out. Stored our bags after checkout. Maid service excellent. Great shower head.

Disliked: Wasn't able to cool the room to the temperature I desired. A little warm.

My wife and I went downtown for dinner with friends and a party at the Y bar. I chose the Intercontinental Hotel based on its reviews. Checked in right at 3:30 and the hotel had four lines going to get people their rooms quickly, which we had in 5 minutes. We went to our room on the 23rd floor of the Grand Tower and the room was a perfect size. We dropped our luggage and went out shopping! For shoppers and eaters, you have everything you want. We came back to get ready for the night and I laid down for 20 minutes in the bed and could have stayed there the rest of night. The king bed was excellent. We made it out and came back late - hotel room was quiet and the bed again was comfortable. Nothing bad to say but understand when you are in Chicago, parking is expensive and the rooms will be small. Hotel staff was nice of what we saw and wouldn't care if they didn't walk around with required smiles! Enjoy your stay!

Liked: King bed was excellent; room was a perfect size and it was quiet after a night on the town!
Disliked: Nothing negative to say!

I will never stay at...

Liked: well located
Disliked: very expensive quality vs. services

Exceptional

Liked: Great hotel, ideal location, great service and iconic pool

Not worth the money.

Liked: Great location.
Disliked: We paid for 2 queen beds. We got one queen bed and a sofa bed which was very uncomfortable. When we called reception to ask for a second bed we were brushed off.

Superb

Very good

Good

Good

Liked: They charged me extra money without informing in advance

Exceptional

Liked: Wonderful hotel at a perfect location to explore the city.

Very good