Superb

Disappointed because I chose this...

Liked: Room was clean
Disliked: I was not informed prior to booking or after checking in that the pool/spa were under construction. We had to walk over a city block to use another hotels pool they did not have spa. Booking.com also advertised that continental breakfast was included and there was only overpriced restaurant option.

Superb

Exceptional

Very disappointing...

Liked: The hotel was pretty. The lounge was very nice.
Disliked: We booked a Suite for 5 people. When we checked in at 11pm, we were told the suite only had a kind size bed and that they were out of cots, our kids would have to sleep on the floor. After arguing with the front desk, they finally gave us a second room (which they initially tried to charge us for) which was in the exact opposite corner of the very large hotel but we were still short a bed. My daughter ended up sleeping on the floor. The second night, we were offered 3 cots so we could all be together however my sons are over 6 feet tall so the cots didn't fit them comfortably. Again, we were offered a second room (this time they offered it complimentary), this time closer to our suite. I just wanted to be together with my family not separated - I just wanted what I booked. To make up for the inconvenience, they offered us a free buffet breakfast - really?!?! A free buffet breakfast - so kind of them for a $1500 hotel stay which they completely screwed up...

Exceptional

Perfect Hotel in Boston

Liked: The staff was amazing and kindly. The hotel is 5 star not 4, very fancy & prestigious. Its was my pleasure to stay there Thank you!

Superb

Liked: Nice rooms. Comfortable beds

Exceptional