Innkeeper's Lodge Basingstoke Guest Reviews
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Write a review
Ben Tue, 28 June 2022
Pauline was great but we...
Liked: Pauline, the General Manager, was very helpful and apologetic for the issues we had.Front of house restaurant and bar staff were helpful, polite and welcoming.
Disliked: The food in the restaurant was poorThe service by the breakfast chef was poorPaint falling off the wallDamp wallsDamp smell throughoutNo hot water in showerBugs in the carpetCobwebs all over the ceiling
Edmonds Tue, 28 June 2022
Lovely countryside and a pleseant...
Liked: Checking in was a dream,lovely staff member, parked the car 10metres from the door.
Disliked: On the second night went for dinner at 8:15 only to be told by a chef that they were done for the night. I felt this was a little early to be finished dinner on a Saturday night.
Brian Tue, 28 June 2022
Good
Liked: good food
Disliked: car park was messy bins were full
Alan Tue, 28 June 2022
Good
Liked: We liked the proximity to Hillsea College (now Oakley Hall Hotel) where we were to meet friends/old school chums.
Disliked: The shower head was so gunked up it provided a splatter whcih wet the floor outside the stall. Despite the best efforts of the weekend manager it could not be fixed. This is a situation which would be avoided with regular maintenance. Further, the food in the restaurant was disappointing. Along with the staff's obsession with "tickets" for breakfast it made the dining experiences underwhelming.
Michael Tue, 28 June 2022
Good
Liked: The breakfast was good if you wanted a cooked breakfast. I would have preferred scrambled eggs. Rooms on the ground floor excellent as I have some mobility problems. Car parking close to room.
Disliked: Hot water could have been hotter. Design of handbasin tap poor as had to go though cold water to turn tap off. Not good if you have already got a bowl of Luke warm water.
Karl Tue, 28 June 2022
Good
Linda Tue, 28 June 2022
Good value for money
Liked: Size of rooms and nice and quiet
Disliked: Check in was a bit scrappy as was in bar and wasn?t clear where to go
Harry Mon, 27 June 2022
Very good
Elliesholibobs Mon, 27 June 2022
Disappointing
Gerard Mon, 27 June 2022
Ok but.....
Liked: Comfortable bed, room a good size, ok breakfast.Very friendly staff, both domestic and bar.
Disliked: Room was 'clean' but not deep cleaned. Dust on surfaces, and cobwebs in the bathroom. All suggests either poor cleaning regime or over stretched staff.Smelt musty in corridors.Restaurant on Friday night early on lacked some basic supplies, ie cod for fish and chips! Plus others.