Innisbrook A Salamander Golf & Spa Resort, Palm Harbor

Unless you are paying a...

Liked: Food was expensive for quality.
Disliked: Communication constantly required phone call. It would have been far more convenient to have info about everything in resort and local attractions in the room. Really unhappy about cost of tennis courts. Did not realize it required car or tram to get around resort, especially with young children.

Good

Liked: Resort amenities
Disliked: Surrounding area not great a lot closed or run down.

Very good

Passable

Liked: Seemingly good golfing destination.
Disliked: Room service was very poor, inconsistent each day, lack of a quality process meant something or several things were missing after each service and had to be requested.Room facilities tired, dated, too many things including lighting didn?t work.Courses overpriced and poor value, pricing extravagant given some courses were in poor condition.

Passable

Disliked: Service was really bad

Pleasant

Liked: Waitstaff was amazing and the server Theresa went above and beyond m.
Disliked: Hotel room was super outdated and smelled like old grandmas house. Def needs a facelift as it was a little disappointing.

Exceptional

Liked: There was nothing not to like about InnisBrook.The Lockness Pool is awesome

Excellent

Exceptional

All in all our stay...

Liked: The staff was incredibly friendly and helpful. The location was convenient and the property was beautiful. The pool was very nice and the waterslides were fun (despite minimal availability).
Disliked: The room was not as described or pictured. We had plenty of space, but our "full kitchen" was a mini fridge and 2 burner stove. We cook most of our meals, so this was disappointing, but we managed. The bathroom was also much smaller than in the photos. Room not as clean as expected (wash cloth left in shower from previous renter, several roaches found in room....I know it is FL, but still surprising in this level of resort). We only had info from the website when booking, which was NOT updated for the Covid changes, and we NEVER got an actual person to speak to on multiple phone calls. Lots of stuff was closed and/or not available, which would have been helpful to know ahead of arrival. They really need to have an option to actually speak with someone when calling, at least during normal business hours.